ITSM Zone at IT in the Park

Scotland’s digital future looks that bit brighter following the decision to stage an inaugural global IT Service Management (ITSM) and Best Practice conference aimed at giving organisations a distinct competitive edge while achieving their business goals. ‘IT in the Park’ is the title of the first-time event at Our Dynamic Earth on November 10.

Equally key to both the private and public sectors, IT systems are so ingrained and integrated into every aspect of our day-to-day working lives, and ITSM represents the entirety – the core if you like – of such tech-based activity. Clearly defined ITSM policies, organised and structured into processes, enable the smooth running of procedures to plan, deliver, operate and control IT services offered to customers.This is vital when it comes to departments across an organisation staying connected and communicating with one another collectively, contributing to lasting productivity gains and delivering a boost to the bottom line.

Martin McKenna, IT500 Managing Director reports: “For many years now there have been excellent ITSM conferences and exhibitions south of the border. Now, for the first time in Scotland we are bringing an ITSM conference here involving speakers and hosts from the Service Desk Institute and all the other leading industry best practice bodies. All the best names will be here.”

Delegates will be able to take away valuable insights and knowledge exchange from their peers through a wide range of award-winning case studies and technical presentations.

The morning will consist of four speaking streams when industry experts will provide sessions on the practical implementation of best practice methodologies.

The afternoon will be hosted by Daniel Breston, itSMF Chairman, London and the South East and prolific blogger, tweeter and industry analyst, with keynote sessions from Phil Hearsum, ITIL portfolio manager at Axelos, Steve Watt, CIO at St Andrew’s University, Anne Moises, CIO for the Scottish Government and Jon Buttriss, CEO, the British Computer Society Learning and Development.

In addition, our MD Claire Agutter will be giving an executive overview of the OBASHI methodology and the benefits that this can offer to you and your business.

For more information about IT in the Park or to book your tickets, please visit it500-conference.com