IT & ITSM training  

Our online IT & ITSM training

BRM

Business Relationship Management helps service providers shape demand for their products and services, and makes sure that business value is delivered. The Business Relationship Manager is a crucial link between a provider and the business. Our BRM training will help you learn more about the BRM capability and succeeding in the BRM role.
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AGILE®

The Agile Scrum Foundation teaches an understanding of Agile principles and Scrum methodology; perfect for anyone leading or working on projects. Covering Agile ways of thinking, Scrum practices, planning and estimation plus how to monitor Scrum projects, this course is ideal, not just for Project Managers, but also for those working in software development, IT service management or business management.
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SIAM®

Service integration and management (SIAM) is a set of management practices used in multi-service provider environments. SIAM helps customers to get the outcome they need, and helps service providers deliver great service.

The SIAM Foundation training will give you the knowledge you need to work effectively in a SIAM environment, whether you are buying services, delivering services, or in service integration role. You’ll learn about structures, challenges, the history of SIAM and more.
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VeriSM®

VeriSM is a Service Management approach, specifically tailored to support organizations to help them succeed in the world of digital services, supporting use of all organizational capabilities, from IT to marketing, finance to customer service, to deliver value. VeriSM shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their users.
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BA

Business Analysis is the practice of enabling change in an organizational context, by defining needs and recommending solutions that deliver value to stakeholders. Our BA Foundation course is suitable for both new or more experienced analysts
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DevOps

DevOps is the cultural and professional movement that stresses communication, collaboration and integration between software developers and IT operations professionals. DevOps adoption is growing rapidly around the world. Our DevOps training will introduce you to key concepts and principles, giving you the foundation you need to get started.
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COBIT®

COBIT provides an end to end business view of the governance of enterprise IT. COBIT helps organizations to balance benefits realisation, risk levels and resource use. It provides detailed guidance and principles that are useful to organizations of all types and sizes. Our COBIT training will help you get started with COBIT including principles, enablers and the implementation approach.
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OBASHI®

More and more legislation requires organizations to be able to map and understand their dataflows. The OBASHI methodology is a revolutionary method of analysing dataflows, made up of 5 core principles that help organisations become more efficient and financially sound.

Our training will give you the tools you need to start mapping dataflows, helping you to understand security vulnerabilities, redundancies, financial risks and more.
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ISO20000®

ISO/IEC 20000 defines a set of management processes that form a service management system which can be used for the effective delivery of services to the business and its customers. The standard is applicable to all types and sizes of service provider.

It is based on the ITIL framework, so shares many areas in common, but the standard will set out what must be achieved, instead of providing guidance which can be adapted.
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RESILIA®

Cyber threats to organizations are increasing all the time, ranging from attacks by internal staff through to state sponsored cyber-attacks.

RESILIA is a set of cyber resilience best practices for organisations. Cyber resilience allows an organisation to resist, respond to and recover from attacks on their information and assets.

Our RESILIA training introduces a lifecycle based approach to improving organisational cyber resilience, with a strong focus on supporting organisational goals and governance.
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CLOUD

Many businesses and organisations are embarking on transformational journeys to become more efficient and more competitive. Our Cloud training enables a move from traditional, siloed IT to a service-enabled, agile, and elastic environment that provides new opportunities.
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Spotlight

Spotlight courses are short courses designed to give you an overview and a brief introduction to different methodologies. They will provide a basic knowledge that includes key terms and concepts. Spotlight courses are a great way to broaden awareness or as a starting point for further learning.
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Professional level courses

ITIL®

Fast track
Programme
Fast Track to ITIL Managing Professional.
Use credits gained from ITIL V3 study and transition them to the ITIL 4 Managing Professional qualification
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ITIL® 4

Managing professional transition
Course
This training course and associated certification will help candidates with existing ITIL v3 certifications transition to the ITIL 4 Managing Professional (MP) status.
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ITIL® 4 Specialist

Create, Deliver and Support
Course
This training course and associated certification will help candidates with existing ITIL v3 certifications transition to the ITIL 4 Managing Professional (MP) status.
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ITIL V4 Free Resources

ITIL® 4

Where to Start
Pdf
This handy download will help you decide where to start with ITIL 4 and will help you to make sure that you get the most out of any existing certifications.
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ITIL® 4

Foundation on a Page
Pdf
This is a quick, handy guide on ITIL 4 Foundation, it contains all the important information from the latest ITIL update and is a great source of basic ITIL information. Available as a download to print out and display in your study area.
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