Business Relationship Management helps service providers shape demand for their products and services, and makes sure that business value is delivered. The Business Relationship Manager is a crucial link between a provider and the business. Our BRM training will help you learn more about the BRM capability and succeeding in the BRM role.

Our ITIL 4 Foundation ​training is accredited by Peoplecert and is designed to introduce delegates to the management of IT-enabled services. Learn the language of IT service management and key concepts that will allow you to improve your work and the work of your organization using the ITIL 4 guidance. Delegates will gain an understanding of the ITIL 4 service management framework and how it has evolved in response to technology changes and new ways of working including DevOps and Agile.

Service integration and management (SIAM) is a set of management practices used in multi-service provider environments. SIAM helps customers to get the outcome they need, and helps service providers deliver great service.

The SIAM Foundation training will give you the knowledge you need to work effectively in a SIAM environment, whether you are buying services, delivering services, or in service integration role. You’ll learn about structures, challenges, the history of SIAM and more.

The Agile PM Foundation provides a fundamental understanding of the approach, principles and practices needed to be an Agile Project Manager, ideal for anyone leading or working on projects where a mature Agile framework is needed. Focusing on being Agile and flexible within project delivery, topics include roles and responsibilities, products, processes, control, prioritization and timeboxing within a DSDM project.

VeriSM is a Service Management approach, specifically tailored to support organizations to help them succeed in the world of digital services, supporting use of all organizational capabilities, from IT to marketing, finance to customer service, to deliver value. VeriSM shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their users.

Business Analysis is the practice of enabling change in an organizational context, by defining needs and recommending solutions that deliver value to stakeholders. Our BA Foundation course is suitable for both new or more experienced analysts

DevOps is the cultural and professional movement that stresses communication, collaboration and integration between software developers and IT operations professionals. DevOps adoption is growing rapidly around the world. Our DevOps training will introduce you to key concepts and principles, giving you the foundation you need to get started.

COBIT provides an end to end business view of the governance of enterprise IT. COBIT helps organizations to balance benefits realisation, risk levels and resource use. It provides detailed guidance and principles that are useful to organizations of all types and sizes. Our COBIT training will help you get started with COBIT including principles, enablers and the implementation approach.

Many businesses and organisations are embarking on transformational journeys to become more efficient and more competitive. Our Cloud training enables a move from traditional, siloed IT to a service-enabled, agile, and elastic environment that provides new opportunities.

Spotlight courses are short courses designed to give you an overview and a brief introduction to different methodologies. They will provide a basic knowledge that includes key terms and concepts. Spotlight courses are a great way to broaden awareness or as a starting point for further learning.

This training course and associated certification will help candidates with existing ITIL v3 certifications transition to the ITIL 4 Managing Professional (MP) status.

The ITSM Zone online ITIL 4 Managing Professional Program is a cost-effective, high quality route to ITIL 4 Managing Professional status. Learn the practical and technical knowledge required to run successful IT-enabled services, teams and workflows.

This training course and associated certification will help candidates with existing ITIL v3 certifications transition to the ITIL 4 Managing Professional (MP) status.

The ITIL 4 Strategist Direct Plan and Improve module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, creating an evolving IT organization with a strong and effective strategic direction.

The ITIL 4 Specialist Drive Stakeholder Value module builds on the concepts introduced in ITIL 4 Foundation. It covers all engagements and interactions between a service provider and their customers, users, suppliers and partners, focusing on the conversion of demand into value via IT-enabled services.

The ITIL 4 Specialist High Velocity IT module builds on the concepts introduced in ITIL 4 Foundation. It is ideal for IT practitioners and leaders who are working with or towards the delivery of digital products and services.

This handy download will help you decide where to start with ITIL 4 and will help you to make sure that you get the most out of any existing certifications.

This is a quick, handy guide on ITIL 4 Foundation, it contains all the important information from the latest ITIL update and is a great source of basic ITIL information. Available as a download to print out and display in your study area.