The more things change, the more they stay the same? Claire Agutter is joined by ITSM expert Paul Wilkinson to look back on his career, what's changed, and what hasn't.
As well, guest Paul will talk about what he learned during his career and what challenges he faced.
If you want to learn more about knowledge management, and changing workforce demographics then you can watch the ITSM Crowd episode 89. On this one, semi-retired service management experts Daniel Breston and Ivor Macfarlane are talking about what they learned during their careers.
Read Paul Wilkinson latest article "The State of the Union…70%" here.
As well you can read Paul's overview of the eight-field model that is used to cope and manage the return on value of learning intervention or training initiative here.
WATCH THIS EPISODE
You can watch the episode live on September 23, 2021, at 10 am BST. Ask questions live using Youtube comments, and make sure you follow the hashtag “ITSMCrowd” on twitter.
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