ITSM Crowd 84 – Balanced Diversity and a new approach to change

In the first ITSM Crowd episode for 2021, Claire Agutter is joined by organisational change management expert and author Karen Ferris

The discussion will be about the update of Karen Ferris’s book ‘Balanced Diversity’ with a focus on the importance of a new approach to change in 2021.

The first publication of the book presented presented the framework as detailed in the original research and demonstrated its practical application to IT service management. The revised publication presents the framework as detailed in the original research and demonstrates its practical application in relation to any industry. This edition is targeted to a much wider audience—everybody.

More resources

You can find more details about Karen Ferris’s book “Balanced Diversity. A Portfolio Approach to Organizational Change” here. The revised edition presents the framework as detailed in the original research but demonstrates its practical application in any industry.

Register here in order to receive your  free download of the Balanced Diversity framework poster.

Or if you want to read more expert insight about organizational change, leadership and resilience click here.

 

Watch this episode

You can watch the episode live on January 13th, at 8pm GMT. Ask questions live using Youtube comments, and make sure you follow the hashtag “ITSMCrowd” on Twitter.

Be our guest

Got a burning topic you want to discuss on the ITSM Crowd? Contact us and we’ll be in touch.

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