ITSM Crowd 83 – 2020 Year in Review

On this episode of ITSM Crowd, host Claire Agutter sits down with the ITSM Zone team to hear about how 2020 has affected them, what’s changed, and what will be different in 2021.

Technical Director Dave Agutter, Operation Manager Kirsty Unila, Customer Services Leader Jelena Todorovska and Marketing Executive Ivana Trajkovska will talk about how the pandemic affected each area, customer service, marketing, partners etc. 

More resources

Read more useful insights for organizations and individuals from our team here. 

Watch this episode

You can watch the episode live on December 16th, at 2pm GMT. Ask questions live using Youtube comments, and make sure you follow the hashtag “ITSMCrowd” on Twitter.

Be our guest

Got a burning topic you want to discuss on the ITSM Crowd? Contact us and we’ll be in touch.

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