In this ITSM Crowd episode, Claire Agutter is joined by ITSM education experts Sandra Whittleston and Barry Corless to discuss the future of service management education, from the school room to the office.
How do we – globally – need to change to prepare for the future of ITSM? What is the next big thing for ITSM in 2020?
Read Claire Agutter's interview about ITSM trends in 2020 and the full impact of ITIL 4 here.
You can watch the episode live on April 27, 10:00 AM GMT. Ask questions live using Youtube comments, and make sure you follow the hashtag “ITSMCrowd” on twitter.
Got a burning topic you want to discuss on the ITSM Crowd? Contact us and we’ll be in touch.
What do you want to hear about in 2020? Let us know and we’ll build a panel for you!