ITSM Crowd 66 - Where to start with ITIL 4

March 4, 2020

In this ITSM Crowd episode, Claire Agutter is joined by Simon Dorst, Lana Yakimoff and Mark Smalley.
Originating in a twitter discussion, our panel started to ponder the scope of ITIL 4 and its application. Is it too broad? Where will organizations start with the use of the Service Value System and the value chain concept? Will ITIL practitioners miss the detailed processes, or was this always a logical next step?
Since the last edition of ITIL in 2007, the service management landscape has changed significantly. We'll be discussing how ITIL 4 fits into this new world.

More resources

You can get a free online introduction to ITIL 4 here
See an ITIL 4 deep dive in this previous ITSM Crowd episode
And check out our ITIL 4 training and resources here

Watch this episode

You can watch the episode live on 26th March at 10am GMT. Ask questions live using Youtube comments, and make sure you follow the hashtag “ITSMCrowd” on Twitter.

Be our guest

Got a burning topic you want to discuss on the ITSM Crowd? Contact us and we’ll be in touch.

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