ITSM Crowd 65 – SIAM in 2020

In episode 65 of the ITSM Crowd, Claire Agutter is joined by Michelle Major-Goldsmith (the queen of SIAM!) and Simon Dorst, from Kinetic IT in Australia. As lead architects of the SIAM Professional Body of Knowledge, SIAM trainers and SIAM practitioners, Simon and Michelle are leading global experts.

We’ll be talking about all the SIAM news in 2020 including how SIAM is evolving and the Service North SIAM conference taking place in October in the UK.

More resources

You can see Simon and Michelle on a previous ITSM Crowd episode here and here

And read about their MAIDE for SIAM model here

Download the SIAM Bodies of Knowledge for free via the Scopism website here

Watch this episode

You can watch the episode live on March 4th at 9am GMT. Ask questions live using Youtube comments, and make sure you follow the hashtag “ITSMCrowd” on twitter.

Be our guest

Got a burning topic you want to discuss on the ITSM Crowd? Contact us and we’ll be in touch.

Coming up

What do you want to hear about in 2020? Let us know and we’ll build a panel for you!