ITSM Crowd 64 – Can ITSM be Technology Agnostic?

In episode 64 of the ITSM Crowd, Claire Agutter is joined by Charles Betz (Forrester) and Jon Hall (BMC). Our discussion will be about the technical skills a service manager needs, and how these have changed in recent years.

This ITSM Crowd was sparked by a twitter discussion, where Jon asked “Is there enough thought given in the ITSM world to the effect of changes in the infrastructure technology that underpins enterprises? How many take the time to follow trends around cloud, containerisation, serverless applications, etc? As a community are too inward looking?”

Historically, many IT service managers have seen themselves as ‘technology agnostic’, but can this still be the case? With the rise of new technologies, what does a service manager need to know to be effective?

More resources

Read Jon’s articles on topics including ITIL 4 and swarming here

Charlie’s blog on how the I&O organization is under increasing pressure is here

Read the Digital Practitioner body of knowledge here

Watch this episode

You can watch the episode live on February 4th at 5pm GMT. Ask questions live using Youtube comments, and make sure you follow the hashtag “ITSMCrowd” on twitter.

Be our guest

Got a burning topic you want to discuss on the ITSM Crowd? Contact us and we’ll be in touch.

Coming up

What do you want to hear about in 2020? Let us know and we’ll build a panel for you!