ITSM Crowd 62 – 2019 Year In Review

In episode 62 of the ITSM Crowd, Claire Agutter is joined by Kat Turner, Rachel McElroy, Chris Williams and Paul Drayton. Our panel will be discussing the highs and lows for IT and service management in 2019, and wondering what lies ahead in 2020.

2019 has seen a lot of change in the IT and service management worlds. There is still a lot of focus on emerging technologies like AI and robotic process automation, but what value are we getting from them?

Ways of working are evolving too with terms like SRE, XLA and observability being discussed more widely, as well as the release of ITIL 4.

We’ll help you to cut through the noise and discuss what is important.

More resources

Download your free copy of the Cloud Leadership whitepaper here

Get a free introduction to ITIL 4 here

Get a free introduction to VeriSM here

Watch this episode

You can watch the episode live on December 19th at 4pm GMT. Ask questions live using Youtube or LinkedIn comments, and make sure you follow the hashtag “ITSMCrowd” on twitter.

Be our guest

Got a burning topic you want to discuss on the ITSM Crowd? Contact us and we’ll be in touch.

Coming up

Join us in January for our top tips for 2020 – you won’t want to miss it! Date TBC…

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