ITSM Crowd 50 - Global State of SIAM Report

December 4, 2018

Who's doing SIAM? Where? Why? Does it matter to you? In this episode our expert panel included 4me, sponsors of the world's first SIAM whitepaper assessing the global state of SIAM.

In episode 50 of the ITSM Crowd we were joined by Jean-Marie van Cutsem from Deloitte and Martijn Adams from 4me. 4me have recently sponsored the 2018 Global State of SIAM report, produced by Scopism.

In this episode we discussed some of the key findings in the report, including:

  • How SIAM is mainly adopted in Europe and Australia at the moment
  • The strategic drivers for SIAM
  • The skills needed for a career in SIAM
  • How SIAM is spreading beyond IT services

SIAM isn't just for IT any more...

It was particularly interesting to hear both Jean-Marie and Martijn sharing their examples of how SIAM is used outside of IT services. Jean-Marie shared his stories of SIAM in areas including facilities management, and Martijn talked about how SIAM is used in his organization for services like marketing.

If you want to learn more about SIAM you can read about our accredited SIAM training.

You can watch the episode below, and ask follow up questions to our panel using the hashtag 'ITSMCrowd' on

Be our guest...

Want to appear on a future ITSM Crowd? We'd love to have you! If you've got a specialist subject that you'd like to talk about then we're looking for you - contact us to learn more.

Join us in January as our panel discusses goals and upcoming ITSM events in 2019 - see you next year!

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