In episode 50 of the ITSM Crowd we were joined by Jean-Marie van Cutsem from Deloitte and Martijn Adams from 4me. 4me have recently sponsored the 2018 Global State of SIAM report, produced by Scopism.
In this episode we discussed some of the key findings in the report, including:
It was particularly interesting to hear both Jean-Marie and Martijn sharing their examples of how SIAM is used outside of IT services. Jean-Marie shared his stories of SIAM in areas including facilities management, and Martijn talked about how SIAM is used in his organization for services like marketing.
If you want to learn more about SIAM you can read about our accredited SIAM training.
You can watch the episode below, and ask follow up questions to our panel using the hashtag 'ITSMCrowd' on
Want to appear on a future ITSM Crowd? We'd love to have you! If you've got a specialist subject that you'd like to talk about then we're looking for you - contact us to learn more.
Join us in January as our panel discusses goals and upcoming ITSM events in 2019 - see you next year!