ITSM Crowd 46 – All about ITIL

The ITSM Crowd hangouts from ITSM Zone

It’s all about ITIL! Do you know your ITIL history from v1 all the way to the upcoming ITIL4?

In episode 46 of the ITSM Crowd we were joined by some of the ITIL aristocracy. Ivor Macfarlane was part of the ITIL author team from version 1 onwards, Karen Ferris was an author for v3 and a lead architect for ITIL Practitioner, and Stuart Rance was a lead architect for ITIL Practitioner and is part of the ITIL4 team of architects.

You can watch the episode below, and ask follow up questions to our panel using the hashtag ‘ITSMCrowd‘ on twitter.

We’ve got a full transcript of this hangout coming soon, but in brief we covered:

  • ITIL v1 – who wrote it, why, and how did it evolve into v2?
  • ITIL v3 and ITIL Practitioner – including a top tip to display these 9 guiding principles in your workspace
  • ITIL4 – what’s coming next

Be our guest

Want to appear on a future ITSM Crowd? We’d love to have you! If you’ve got a specialist subject that you’d like to talk about then we’re looking for you – contact us to learn more.

Coming up….

In September we’ll be talking to Chris Pope from ServiceNow about continual improvement (and automating it!) – date TBC.

On October 24th at 4pm UK time we’re joined by Hannah Foxwell from Pivotal and Daniel Breston from Virtual Clarity to talk about HumanOps – what is it, why it’s important, and its implications for service management. See you then!