In episode 44 of the ITSM Crowd, we continued our discussion about the impact of cloud on the role and skill set of a service manager. You can view Part 1 where we spoke with Steve Chambers here. Our guest was Mark O'Loughlin from the Cloud Credential Council (CCC).
We discussed some questions that are more complex than they might first appear, including 'what is cloud?' and 'how does cloud affect service management'? One of the vital takeaways from this discussion is the importance of context. Short definitions of cloud or cloud service management are useless without understanding the bigger picture for your own organization. Mark provided some background for viewers:
"In recent years the IT landscape and traditional IT model has changed significantly. The fundamental cause of this shift is cloud computing, generally referred to as cloud. Cloud provides organisations with far greater levels of flexibility, innovation and potential that previous IT capabilities. If done correctly, costs can be saved too.
New ways of working such as DevOps, Lean and Agile are now being used to achieve the scalability, flexibility and innovation provided by the cloud model. However, it is very evident that many organisations and people still do not know the basic fundamentals of cloud and therefore will not achieve the required levels
If the IT Service Management (ITSM) community want to remain relevant in todays new IT landscape they need to fully understand what cloud is and become leaders and trusted advisors in their organisation an all matters relating to cloud. This is the first step. Then they will also need to become multi-skilled in other domains such as DevOps, Lean and Agile etc.
The IT model has significantly changed and therefore the ITSM community need to change, upskill and rethink how they will succeed in this new world. Professional Cloud Service Manager (PCSM) from the CCC provides the required level of education and context regarding cloud enabling IT Service managers to lead and manage their organisations’ cloud initiatives."
You can also find more information in this CCC blog.
You can watch the episode below, and if you’ve got any questions that you’d like to ask the panel members then contact us on twitter using #ITSMCrowd.
Want to appear on a future ITSM Crowd? We’d love to host you! If you’ve got a specialist subject we’re always looking for guests – contact us to learn more.