ITSM Crowd 42 - Cloud for Service Managers

May 8, 2018

In episode 42 of the ITSM Crowd, we were joined by Cloudsoft COO, Steve Chambers. Steve is a cloud veteran, and joined us to share his expert views on why cloud is so important and how it affects service managers.

We started the session discussing some cloud definitions, including public cloud, private cloud and hybrid cloud. Along the way, Steve explained some of the benefits of cloud adoption, and also some of the areas to look out for.

We then moved to discuss the impact of cloud on the service management role. Steve sees a role developing for Cloud Service Delivery Managers, who can help organisations to get the best from their cloud while still keeping an eye on areas like security, availability and cost. Steve also provided some great tips on where to get started if you're currently a service delivery manager who wants to learn more.

Cloud Resources

Want to learn more? Check out these free Cloudsoft resources:

- If you're a Cloud Service Delivery Manager using ServiceNow, check out a brand new Cloudsoft ITSM service to help you consume AWS:

- If you're thinking about moving/migrating to the cloud, check out a free, in-depth five-part blog series on A Practical Guide to Understanding the 6Rs for Migrating to AWS

- For a concise presentation on A Practical Guide to Cloud for Grownups that explains what a future Cloud Service Delivery Manager role might look like.

You can watch the episode below, and if you've got any questions that you'd like to ask the panel members then contact us on twitter using #ITSMCrowd.

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One comment on “ITSM Crowd 42 - Cloud for Service Managers”

  1. Good episode. Audio a little degraded, may be worth considering local-recording (& recombine in post) options like Zencastr.
    The AWS Associate Architect training for £12 on Udemy (provided by aCloudGuru) is worthwhile product training with a bit of technical training to understand what AWS offers.
    What about 'on-prem'? 😉

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