ITSM Crowd 37 - Changing the Language of Change

September 14, 2017

In episode 37 of the ITSM Crowd, we continued our recent change management theme .  This episode looked at the language of change, and how organisations often talk about change as if it's something negative.  Our panel was:

We discussed how to make change a more positive experience, and three major themes emerged: marketing, engagement and communication.  If organisations can persuade people that change is a positive, and engage them early on, then changes are more likely to be successful.  Karen also schooled us in checking the source of common statistics about change failure.

Enjoy the episode:

Be our guest

Want to appear on a future ITSM Crowd?  We'd love to host you! If you've got a specialist subject we're always looking for guests - contact us to learn more.

Leave a Reply

©2007-2018 IT Training Zone Ltd – a Peoplecert, EXIN and APMG accredited training organisation.
ITSM Zone is a trading name of IT Training Zone Ltd.

​Payments we accept
ITIL Verified Leader Badge
Copyright © 2021. All rights reserved.
hello world!