In episode 37 of the ITSM Crowd, we continued our recent change management theme . This episode looked at the language of change, and how organisations often talk about change as if it's something negative. Our panel was:
We discussed how to make change a more positive experience, and three major themes emerged: marketing, engagement and communication. If organisations can persuade people that change is a positive, and engage them early on, then changes are more likely to be successful. Karen also schooled us in checking the source of common statistics about change failure.
Enjoy the episode:
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