ITSM Crowd 113 - Operating Models Part 2: ITOM

In this episode Claire Agutter is joined by Steve Morgan to discuss the IT operating model, what it means, how it's created and how it supports the organization.

Join us live on May 17, 5:00 pm. https://www.youtube.com/watch?v=x1POnGz1kEk

Everyone's talking about target operating models and operating model change. There is no such thing as a perfect TOM.  What is not a TOM? How to achieve a competitive edge? In our ITSM Crowd Episode 111 - https://www.youtube.com/watch?v=FkdMHMRSEtk&t=1514s you can find out more about core components of creating a TOM, such as– Strategic direction, Environmental analysis, Market Needs, Business Model, Capability understanding, Enterprise business design, Business Impact, Roadmap & Metrics.

Resources from ITSM Crowd Episode 111.