ITSM Crowd 111 - Demystifying TOMs

February 23, 2023

On this episode of ITSM Crowd, host Claire Agutter is joined by business architect Craig Jeffries to talk about TOMs, Everyone's talking about target operating models and operating model change - but what does it actually mean?


Have you got the chance to watch our very special extended 100th ITSM Crowd episode? Claire Agutter was joined by guests Rob England and Peter McKenzie for the great debate about models, frameworks, theory and their application to knowledge work. When do models work? When don't they work? And how do they relate to the career of a knowledge worker? Watch it here.


You can watch the episode live on March, 21st, at 12:30 pm. Ask questions live using YouTube comments, and make sure you follow the hashtag “ITSMCrowd” on Twitter.


Got a burning topic you want to discuss on the ITSM Crowd? Contact us and we’ll be in touch.

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