ITSM Crowd 107 - Evolution of ITSM: ESM

October 25, 2022

On this episode of ITSM Crowd host Claire Agutter is joined by guest Matt Beran, host of the Ticket Volume podcast, InvGate Product Specialist and IT Industry Analyst to talk about enterprise service management.

What is ESM? Why is it an important change? Who's doing it, and why should it be on your radar? Matt will give answers to questions such as what are the signs your organisation needs ESM and the challenges of this approach. he as well will share his Top Tips on where to get started.


If you want to learn more about the evolution of ITSM then we recommend you to watch our Evolution of ITSM Series - ITSM CROWD 101 - Evolution of ITSM: All about experience, ITSM CROWD 102: Evolution of ITSM - Every experience matters , ITSM CROWD 103: Evolution of ITSM - ITSM Reflections, ITSM CROWD 104 - Evolution of ITSM: The next Generation or ITSM CROWD 105 - Evolution of ITSM: Transforming leadership.


You can watch the episode live on November 21st, at 4:30 pm GMT. Ask questions live using YouTube comments, and make sure you follow the hashtag “ITSMCrowd” on Twitter.


Got a burning topic you want to discuss on the ITSM Crowd? Contact us and we’ll be in touch.

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