ITSM Crowd 106 - Evolution of ITSM: Modernising IT

September 26, 2022

On this episode of ITSM Crowd host Claire Agutter is joined by guest Michael Coté to discuss platform engineering, application modernisation and more.

What are the changes we need to make to move our IT capability? What are the new roles and new skills, and how do we set ourselves up for success?


If you want to learn more about the evolution of ITSM then we recommend you to watch our Evolution of ITSM Series - ITSM CROWD 101 - Evolution of ITSM: All about experience, ITSM CROWD 102: Evolution of ITSM - Every experience matters , ITSM CROWD 103: Evolution of ITSM - ITSM Reflections , ITSM CROWD 104 - Evolution of ITSM: The next Generation or ITSM Crowd 105 - Evolution of ITSM: Transforming Leadership.


You can watch the episode live on October 4th, at 10am BST. Ask questions live using YouTube comments, and make sure you follow the hashtag “ITSMCrowd” on Twitter.


Got a burning topic you want to discuss on the ITSM Crowd? Contact us and we’ll be in touch.

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