ITSM Crowd 103: Evolution of ITSM - ITSM Reflections

June 15, 2022

On this episode of ITSM Crowd host Claire Agutter is joined by industry legends Donna Knapp and Lisa Schwartz to talk about their reflections on service management and how it has changed.


If you want to learn more about the evolution of ITSM then we recommend you to watch the 101st ITSM Crowd episode "Evolution of ITSM: All about experience". or the 102nd ITSM Crowd episode "Evolution of ITSM - Every experience matters".

You can watch the episode live on 14th July, at 4pm BST. Ask questions live using YouTube comments, and make sure you follow the hashtag “ITSMCrowd” on Twitter.

Got a burning topic you want to discuss on the ITSM Crowd? Contact us and we’ll be in touch.

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