ITSM Crowd 101 - Evolution of ITSM: All about Experience

May 5, 2022

On this episode, host Claire Agutter is joined by Neil Keating from Bright Horse to talk about experience management, XLAs, why this is such a hot topic and where you can get started.

Have you got the chance to watch our very special extended 100th ITSM Crowd episode? Claire Agutter was joined by guests Rob England and Peter McKenzie for the great debate about models, frameworks, theory and their application to knowledge work. When do models work? When don't they work? And how do they relate to the career of a knowledge worker? Watch it here.

You can watch the episode live on 26th May, at 4pm BST. Ask questions live using YouTube comments, and make sure you follow the hashtag “ITSMCrowd” on Twitter.

Got a burning topic you want to discuss on the ITSM Crowd? Contact us and we’ll be in touch.

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