ITIL4 Strategist - Direct Plan and Improve Course

The ITIL 4 Specialist Direct, Plan and Improve module provides IT professionals and leaders with the knowledge they need to use ITIL methods in their overall IT strategy, and to create a robust IT organization with a strong and effective strategic direction. This module will show who to achieve a clear alignment between strategy and operations in order to maximise outcomes. The module equips candidates with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams.

It is the universal module which will be a key component of both ITIL 4 Managing Professional and ITIL 4 Strategic Leader.

Course Overview

  • Get certified at your own pace
  • 90 or 150 days online access
  • Online exam included
  • Fully accredited
  • Study guides, quizzes, sample exam and more….
  • Tutor support
  • 24/7 helpdesk
  • Training+Virtual Mentor session included

Course Contents

8 Modules

with 25 lessons


Video tutorials, study guides and quizzes

It is essential that IT managers and leaders have a clear strategic direction when it comes to the management of IT/digital teams and workflows.

By studying the DPI course, you’ll learn how to encourage a culture of continual improvement, how to ensure decision making policy is placed at the right level, how to Innovate while remaining compliant and you’ll increase your knowledge and skillset.

Lessons in this course:

Course Introduction

Module 1: DPI Key Concepts

Lesson 1 – DPI Key Terms
Lesson 2 – Key Concept Differentiation

Module 2 – DPI Scope, Key Principles and Methods

Lesson 1 – Objectives, Requirements, Decisions
Lesson 2 – How to Define Effective Policies, Controls, and Guidelines

Module 3 – The Role of Governance, Risk, and Compliance

Lesson 1 – DPI and Risk Management
Lesson 2 – DPI and Governance

Module 4 – Focus on Improvement

Lesson 1 – Creating the Context for Improvement
Lesson 2 – The Continual Improvement Model Part 1
Lesson 3 – The Continual Improvement Model Part 2
Lesson 4 – Assessment
Lesson 5 – Building a Business Case
Lesson 6 – Improvement Reviews and Embedding Improvement

Module 5 – Focus on Organizational Change Management

Lesson 1 – Introduction to OCM Part 1
Lesson 2 – Introduction to OCM Part 2
Lesson 3 – Introduction to OCM Part 3
Lesson 4 – OCM and Communication Part 1
Lesson 5 – OCM and Communication Part 2
Lesson 5 – Establishing Interfaces Across the Value Chain

Module 6 – DPI, Measurement and Reporting

Lesson 1 – Measurement and Reporting Part 1
Lesson 2 – Measurement and Reporting Part 2

Module 7: DPI, Value Streams and Practices

Lesson 1 – Differences Between Value Streams and Practices
Lesson 2 – Methods and Techniques Part 1
Lesson 3 – Methods and Techniques Part 2
Lesson 4 – Methods and Techniques Part 3

Module 8 – Course Recap and Exam Preparation

Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.

DPI is also a required module in the ITIL 4 Strategic Leader qualification.

Course Samples

Course Pre-requisites

  • Candidates must hold the ITIL 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the DPI exam.

Exam Details

Exam duration:

90 minutes

Exam format:

closed book, multiple choice

Exam delivery:

online, webcam proctored. Read more here

Exam pass mark:

70% (28/40 questions)

Exam language:

extra time is available for non-native English speakers.


ITIL4 Specialist – Direct, Plan and Improve (DPI)

Course + Exam


Recommended Package

  • ​150 Days Online Access
  • Online Exam
  • DPI official publication

Save $113

USD $1112 $999

Team Training

ITIL4 Specialist – Direct, Plan and Improve for teams, Book group training and receive:

  • Multi-user discounts
  • Dedicated account manager
  • ​Extended study periods available

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Who's it for

Continuous improvement manager; change manager; capacity manager; it operations manager; cloud architect; enterprise architect; service portfolio manager; service designer; risk manager; information security and compliance manager; cloud systems engineer and others

More Information about Direct Plan and Improve

ITIL 4 Practices

Practices covered in Direct Plan and Improve

Continual improvement, Measurement and reporting, Organizational change management, Portfolio management, Risk management, Strategy management

ITIL Practices overview

What is currently known in ITIL v3 as “processes” are being expanded to consider other elements such as culture, technology, information and data management, and more. This holistic vision of a way of working is known as a “practice” in ITIL 4, and forms a fundamental part of the ITIL 4 framework.

The ITIL Practices are a set of organizational resources designed for performing work or accomplishing an objective. The ITIL Service Value System includes 34 practices all of which are subject to the four dimensions of service management. The ITIL 4 framework will reinforce a flexible and non-siloed approach for the application of ITIL practices. A high-level overview of each Practice can be found in the ITIL 4 Foundation Manual, but AXELOS will also provide a separate series of digital content pieces that will expand on this and provide more detail plus practical guidance.

The content produced for the Practices will serve as a toolbox to IT practitioners and are interrelated to the four core publications that comprise ITIL 4 Managing Professional stream.

Why should I study the ITIL 4 DPI online course?

Taking the ITSM Zone online DPI course will help you to ensure tactical IT teams align their work effectively to meet business objectives, breaking down silos by encouraging a holistic, systems-thinking approach to value co-creation. You’ll learn how to adapt tools and techniques across the operating model, with minimal disruption and use the ITIL guiding principles, strong business cases, robust planning and effective controls when developing change management programs aligned to strategic vision

In addition, you’ll learn how to create regular reporting cycles and utilize Lean, Agile and DevOps ways of working to eliminate waste and encourage feedback loops and understand the importance of governance and compliance and help organizations remain resilient to digital disruption

Trusted, Awarded & Accredited

​Fully accredited to ensure we provide the highest possible standards in learning