ITIL4 Strategist - Direct Plan and Improve Course
It is the universal module which will be a key component of both ITIL 4 Managing Professional and ITIL 4 Strategic Leader.
- Get certified at your own pace
- 90 or 150 days online access
- Online exam included
- Fully accredited
- Study guides, quizzes, sample exam and more….
- Tutor support
- 24/7 helpdesk
- Training+Virtual Mentor session included
It is essential that IT managers and leaders have a clear strategic direction when it comes to the management of IT/digital teams and workflows.
By studying the DPI course, you’ll learn how to encourage a culture of continual improvement, how to ensure decision making policy is placed at the right level, how to Innovate while remaining compliant and you’ll increase your knowledge and skillset.
Lessons in this course:
Module 1: DPI Key Concepts
Lesson 1 – DPI Key Terms
Lesson 2 – Key Concept Differentiation
Module 2 – DPI Scope, Key Principles and Methods
Lesson 1 – Objectives, Requirements, Decisions
Lesson 2 – How to Define Effective Policies, Controls, and Guidelines
Module 3 – The Role of Governance, Risk, and Compliance
Lesson 1 – DPI and Risk Management
Lesson 2 – DPI and Governance
Module 4 – Focus on Improvement
Lesson 1 – Creating the Context for Improvement
Lesson 2 – The Continual Improvement Model Part 1
Lesson 3 – The Continual Improvement Model Part 2
Lesson 4 – Assessment
Lesson 5 – Building a Business Case
Lesson 6 – Improvement Reviews and Embedding Improvement
Module 5 – Focus on Organizational Change Management
Lesson 1 – Introduction to OCM Part 1
Lesson 2 – Introduction to OCM Part 2
Lesson 3 – Introduction to OCM Part 3
Lesson 4 – OCM and Communication Part 1
Lesson 5 – OCM and Communication Part 2
Lesson 5 – Establishing Interfaces Across the Value Chain
Module 6 – DPI, Measurement and Reporting
Lesson 1 – Measurement and Reporting Part 1
Lesson 2 – Measurement and Reporting Part 2
Module 7: DPI, Value Streams and Practices
Lesson 1 – Differences Between Value Streams and Practices
Lesson 2 – Methods and Techniques Part 1
Lesson 3 – Methods and Techniques Part 2
Lesson 4 – Methods and Techniques Part 3
Module 8 – Course Recap and Exam Preparation
Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.
DPI is also a required module in the ITIL 4 Strategic Leader qualification.
- Candidates must hold the ITIL 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the DPI exam.
ITIL4 Specialist – Direct, Plan and Improve (DPI)
Course + Exam
ITIL4 Specialist – Direct, Plan and Improve for teams, Book group training and receive:
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Who's it for
Continuous improvement manager; change manager; capacity manager; it operations manager; cloud architect; enterprise architect; service portfolio manager; service designer; risk manager; information security and compliance manager; cloud systems engineer and others
More Information about Direct Plan and Improve
ITIL 4 Practices
Practices covered in Direct Plan and Improve
Continual improvement, Measurement and reporting, Organizational change management, Portfolio management, Risk management, Strategy management
ITIL Practices overview
What is currently known in ITIL v3 as “processes” are being expanded to consider other elements such as culture, technology, information and data management, and more. This holistic vision of a way of working is known as a “practice” in ITIL 4, and forms a fundamental part of the ITIL 4 framework.
The ITIL Practices are a set of organizational resources designed for performing work or accomplishing an objective. The ITIL Service Value System includes 34 practices all of which are subject to the four dimensions of service management. The ITIL 4 framework will reinforce a flexible and non-siloed approach for the application of ITIL practices. A high-level overview of each Practice can be found in the ITIL 4 Foundation Manual, but AXELOS will also provide a separate series of digital content pieces that will expand on this and provide more detail plus practical guidance.
The content produced for the Practices will serve as a toolbox to IT practitioners and are interrelated to the four core publications that comprise ITIL 4 Managing Professional stream.
Why should I study the ITIL 4 DPI online course?
Taking the ITSM Zone online DPI course will help you to ensure tactical IT teams align their work effectively to meet business objectives, breaking down silos by encouraging a holistic, systems-thinking approach to value co-creation. You’ll learn how to adapt tools and techniques across the operating model, with minimal disruption and use the ITIL guiding principles, strong business cases, robust planning and effective controls when developing change management programs aligned to strategic vision
In addition, you’ll learn how to create regular reporting cycles and utilize Lean, Agile and DevOps ways of working to eliminate waste and encourage feedback loops and understand the importance of governance and compliance and help organizations remain resilient to digital disruption
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