ITIL® Foundation Essentials – ITIL 4 Edition The ultimate revision guide!

Support your ITIL 4 learning with the ultimate ITIL 4 revision guide!

Written by our director Claire Agutter..

 

This book is the no nonsense guide to ITIL 4 and passing your ITIL 4 Foundation exam. It’s fully aligned with the course syllabus and gives a clear and concise overview of the new ITIL4 concepts including the Service Value System, service value chain and ITSM practices.

 

Who’s it for?

The guide includes everything you need to pass ITIL Foundation exam and set yourself up for success. It’s ideal for both self-taught candidates and ITIL 4 Foundation trainees, those new to the framework and people looking to upgrade their ITIL 2011 certification.

  • Key terms and concepts
  • Diagrams to help you memorize key concepts
  • Important terms
  • Compact and easy to follow
  • Fully updated to reflect the changes introduced in ITIL 4
  • New sections on the guiding principles of ITIL and the four dimensions of service management

Pricing and details