ITIL 4 – Latest Updates and Foundation launch

​What’s in ITIL 4?

It’s official! AXELOS have announced that the new ITIL 4 Foundation exam will be available from February 28th, 2019.

​Here’s our latest update on ITIL 4.

This eagerly awaited update builds on the content in ITIL v3, bringing ITIL into the digital age and including more practical guidance to help organizations tailor an IT management strategy that will help them to adapt to the increasingly complex modern service environment.

The ITIL 4 authors have shared some information with us about the content of ITIL 4, although we’re still not able to share full details publicly. They have said that ITIL 4 is an evolution of ITIL v3; existing service management fundamentals haven’t completely changed, but the context and the environment have.

ITIL 4 has more focus on concepts like value, outcomes, costs and risks, as well as a very strong focus on continual service improvement. Some of the core ideas from existing ITIL versions like incident management, change management, and problem management still exist in ITIL 4, but ITIL 4 gives a much more holistic view.

Lead architect Stuart Rance explained in a recent blog:

Incident management, for example, is not just a process. We have to take into account:

  • People and teams, with their roles, skills, and competence
  • checkProcesses, procedures, and value streams
  • checkInformation and technology tools
  • checkSuppliers and partners

    Stuart Rance


Building on ITIL Practitioner

The ITIL Practitioner publication and associated certification were published by AXELOS in 2015. The publication and course are built around 9 guiding principles. These principles are:

  • Focus on value
  • Start where you are
  • Check design for experience
  • Check work holistically
  • Check progress iteratively
  • Check observe directly
  • Check be transparent
  • Check collaborate
  • Check keep it simple

We now know that the ITIL Practitioner course will not form part of the ITIL 4 certification scheme, but we are told that the guiding principles will have a role in the ITIL 4 publications, helping organizations to transform their culture and ways of working to build more effective service management capabilities.

​What’s happening and when?

​The ITIL Foundation Guidance has been released to training organizations in a draft form so that we can prepare course materials to help our candidates on their ITIL education journeys. It will be released to the public in quarter 1, 2019, and the Foundation exam will be available on February 28th.

The publications and exams to support the higher level ITIL v4 certification modules will be released in the second half of 2019.

What training will be available?

If you want to learn more about the ITIL 4 certification scheme, read our blog ‘Introducing ITIL 4’

If you’ve already got some ITIL v3 qualifications and you want to know the best next steps for you, you can use our unique interactive tool.


New ITIL, new training format!

ITSM Zone have been the trusted ITIL training partner for thousands of organizations around the world since 2007.We’ve been trusted by thousands of delegates to deliver high quality, accredited elearning to improve their skills and help them to prepare for exams.We’ve been evolving as ITIL has evolved, constantly working with learning software, educational specialists and industry experts to make sure we stay at the leading edge of education.

We’re delighted to announce that our ITIL 4 Foundation course will be released in our new training format, incorporating delegate feedback, best practice guidance and our years of experience.The new training format puts our delegates in full control of their lesson progress, using a combination of text, quizzes, exercises and story telling to deliver the best possible education experience. Bite sized lessons help our learners to fit their studies in, and it’s all supported by our 24×7 helpdesk and experienced tutor team.

Got questions?  Get in touch!

If you’ve got any questions we can help with, please contact us.


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