ITIL 4 Key Concepts Part 2: The Service Value System

April 3, 2019

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In this series, we explore some of the new concepts introduced in ITIL 4. This blog looks at the ITIL Service Value System (SVS).

If you're interested in the first part of this series, then click to read ITIL4 Concepts Part 1 Value Co-Creation

Introducing the ITIL 4 Service Value System

The ITIL SVS is “a model representing how all the components and activities of an organization work together to facilitate value creation.”

It includes:

  • Guiding principles
  • Governance
  • Service value chain
  • Practices
  • Continual improvement
  • Inputs and outcomes

 

The key message for the ITIL SVS is:

“The ITIL SVS describes how all the components and activities of an organization work together as a system to enable value creation. Each organization’s SVS has interfaces with other organizations, forming an ecosystem that can in turn facilitate value for those organizations, their customers, and their stakeholders.”

Why is the SVS so important?

Many organizations complain about the negative impact of working in silos, for example:

  • Development teams don’t talk to operations and new services are ‘thrown over the fence’
  • Procurement teams don’t talk to consumers who will use the services they are buying, and purchase products and services that aren’t fit for purpose
  • Suppliers won’t collaborate or work together to deliver value, wasting time pointing fingers at each other when things go wrong

The SVS provides a different, more holistic focus. Silos and bottlenecks can be identified in the context of the overall SVS to see where value is being blocked. This allows the organization to focus on improvement of ways of working, whether that includes technology, people, or processes and procedures.

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