ITIL 4 and Exams – What You Need to Know

November 19, 2021

If you work in an organisation that delivers services to customers, it’s likely that you will have heard of ITIL. You may also know that this framework of best-practice procedures and processes for IT and service management has undergone many changes in recent years.

ITIL was first introduced in the 1980’s (yes, there were computers back then!) to collate best practice around the management of information systems and we’ve seen many changes since then. The latest iteration; ITIL 4 (introduced 2019) was designed to provide a digital operating model that enables organizations to co-create effective value from their IT-supported products and services. It aims to provide the digital skills needed for the next few years, where it is expected that rapid transformation will be seen and when IT products and services will need to be delivered more quickly and in a more iterative way.

With ITIL 4, came a new training and certification scheme that included some significant changes from the exam provider PeopleCert. From November 2019, no training course could be sold without the official exam being included. This means that practitioners who value the learning experience had no choice but to also purchase the exam.

PeopleCert, who are now scheme owner, accreditor, and examiner, have now made the decision that all candidates for any ITIL (or Prince2 or RESILIA) exam MUST also purchase the relevant official publication in eBook format. This forces a price increase that will be effective from the 1st February 2022, for both Foundation and higher level exams.

With ITSM Zone, you can currently purchase an ITIL 4 Foundation exam for $249. From the 1st February 2022, this cost will increase to $349 and will include the eBook. While the eBook is a good source of knowledge, it doesn’t replace the learning experience that a training course provides. We see a marked difference in pass rates between students who have self-studied using books and unofficial materials, to those who have completed accredited training.

So, if an ITIL 4 qualification features in your 2022 development plans, it’s probably worth accelerating that a little and doing it sooner rather than later! You can even buy your exam voucher now and schedule the exam when you are ready, at any point within the 12 months that the voucher is valid for.

If you have any questions at all, please do not hesitate to ask -  we are more than happy to help!

About the author

Kirsty Unila

Kirsty Unila provides dedicated support to customers and partners at ITSM Zone. Kirsty and her team look after corporate accounts and make sure ITSM Zone clients have everything they need – from training needs analysis to ongoing reporting and next steps.

When she’s not working, Kirsty spends time with her family and fell walking.

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