I passed my ITIL Foundation exam - what next?

February 3, 2016

Every month, thousands of people around the world successfully pass their ITIL Foundation exam.

According to feedback from our training delegates, most of them are taking the exam to either improve their career prospects or because it’s an area that is of personal interest to them.

So, once you’ve completed your ITIL Foundation exam, what should be your next step? In this article by our lead tutor, Claire Agutter, she explains some of the most common options.

Get some practical help using ITIL

There’s a lot to learn in the ITIL Foundation course. You’ll learn new processes and new terms, and it can be a lot to take in. I remember when I took my ITIL Foundation course; I returned to work all fired up and wanting to try new things, but I could have used some practical guidance.

If you want to get started with ITIL but would like some tips, these resources will be useful:

ITIL Lifecycle Essentials book: I wrote this book to help people pass the ITIL Foundation exam, but also to give them something to use after they finished their training. It includes bits of ITIL you won’t learn about on the Foundation course, plus some hints and tips based on my own experience.

Implementing ITSM: this real world course was developed for us by ITIL author and ITSM Zone mentor Randy Steinberg. Randy has taken his many years of service management experience and created a course that presents a proven, real-world approach to transforming your ITSM organisation. The course follows a project plan approach, and includes access to a library of ITSM resources and templates.

ITIL Practitioner: a new ITIL certification has been released to give practical guidance to service management professionals. Read more here – you can elect to take training or use the published guidance and take the exam yourself.

Go for ITIL Expert

If you want to learn about the ITIL service lifecycle in much more depth, you can study to become an ITIL Expert.

You’ll have to take an accredited training course for each part of this study track, which can be online, in a virtual classroom or face to face in a classroom.

There are two streams of courses leading to ITIL Expert. Lifecycle courses are for people who will implement and manage processes, and Capability courses are for those who will work with processes on a day to day basis. You can mix and match between the streams if you wish. Contact us if you need help with the course streams.

At the end of your stream, you take the capstone 'Managing Across the Lifecycle' course and exam, and that’s all you need to become an ITIL Expert.

ITIL Expert is available via ITSM Zone, with a full year to study. Our Expert package includes free access to our Implementing ITSM course too, so you get all the practical advice as a bonus.

Go for something completely different

ITIL is a fantastic resource for anyone working in service management, but you might decide you want to have a few more tools in your toolbox, particularly if you want to work as a consultant in the future. Some of the most popular courses that complement your ITIL Foundation are:

DevOps Foundation: learn about the Agile approach to service management, and how to use ITIL in the fast paced world of continuous delivery


Business Relationship Management Foundation: learn more about value and working with business and service providers in this course developed by the BRM Institute


COBIT Foundation: focus on governance and learn about how IT strategies must align with overall organisational strategies and requirements


ISO20000 Foundation: learn about the international standard for service management, and what is seen as a ‘must have’ for an organisation to have its service management capability certified


Whatever you decide to do next, enjoy your studies!  The world of IT is constantly evolving, and as service management professionals we need to evolve too.

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