ITSM Zone have a free ITIL training course! Perfect for beginners, this short course gives quick introduction to ITIL and service management essentials.

Based around a real world financial services case study, this course is suitable for technical, business and executive personnel. The 3 easy to absorb lessons cover ITIL terminology, structure, concepts and processes. We will also include a 75-page report to be downloaded.

Although this course is not enough to study for the Foundation exam, it gives a solid overview and helps students become familliar with the terms and phrases used within this framework.

This course is available at without any charge.

This is what some of our recent students have said about the course –

It is an Great Introduction to ITIL for anyone looking into how ITIL works. I highly recommend it to anyone getting into ITIL and this ITIL Lite is a nice peek into the class.” – Joel A

Thanks for IT Training Zone for this brief and concise introduction about ITIL. A must for all people seeking a good path on how to start about ITIL.” – Charleston L

Great Refresher Course. I was ITIL Foundations certified several years back, but have not had a chance to work within an ITIL framework, until recently. This course provided just the right level of detail to bring the concepts back and make some high-level recommendations. This was time well-spent. Thank you so much!” Jennifer L

So sign up today, share with your colleagues and take advantage of the best free ITIL training resource available!