FREE ITIL 4 Webinar: Learn from the experts

Getting started with ITIL 4

On October 13th at 4pm BST we will be celebrating the launch of the ITSM Zone ITIL 4 Managing Professional Program with an exclusive FREE ITIL 4 webinar.

Now you have the chance to join our webinar and hear how the new version of ITIL has a much better focus on creating value for customers.

Host Claire Agutter and her guests Akshay Anand and Roman Jouravlev from AXELOS Global Best Practice will explain how the new version of ITIL builds on the success of ITIL V3 and most importantly, you will learn how this framework of service management best practices will benefit your organization.

(Important note: To attend the webinar you do not need to register! Join us live on Youtube and ask your questions live using Youtube comments.)

The discussion topics include:

  1. The aims and importance of ITIL 4
  2. How it’s been received to date
  3. The Managing Professional courses – benefits, audience for each one
  4. Getting started with ITIL 4: How to apply the ITIL 4 practices to meet these new challenges

Join us on October 13th, 16:00-17:00 BST and ask questions live or send us your question beforehand.

Plus we have one special surprise for you. All attendees will get an exclusive training discount!

It can’t get better than this, right? Mark the calendar and be there!

Important note: To attend the webinar you do not need to register!

Join us live on Youtube and ask your questions live using Youtube comments.

About the experts 

Roman Jouravlev

Roman Jouravlev is a ITSM Portfolio Development Manager, responsible for ITIL continual development. He joined AXELOS in 2016 after working for more than 15 years in ITSM, mostly in Russia, as a trainer, consultant, quality manager and service desk manager.

Roman has authored and translated several books and many articles on IT management. An ITIL v2 Service Manager and ITIL Expert, he has delivered nearly every ITIL certification training available since 2002.

Akshay Anand joined AXELOS in September 2016 with nearly 20 years’ global experience in designing and implementing ITSM and managing IT Services. He has implemented challenging IT Service Management projects and transformations in diverse industries such as pharmaceuticals, publishing, insurance and financial services.

At AXELOS, he acts as the Lead Architect for the ITIL Update Programme. He also manages the development and publication of guidance around DevOps and IT Service Management. Akshay regularly represents AXELOS at industry conferences and events, speaking about the role of Service Management, ITIL and other best practices.

Akshay Anand

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