Online exams

Online exams are available for all of our online certification courses. The web proctored exam sessions can be completed from your home or office at a time and date to suit you.

Most exams can be sold separately, but if you have any questions about pre-requisite training please contact us.

Exams Explained

If your course includes an online exam voucher, this allows you to sit an exam that is web based and not test centre based. This page explains the benefits of online exams and explains how they operate in detail.

If you have already purchased your exam voucher you can request it using our online exam form, and then go on to schedule your exam. If you have not purchased an exam, contact us for information.

You must request your exam voucher within 6 months of your purchase, or, if purchased as part of a package, while your package subscription is live.

Once you have requested your voucher, you have 6 months to schedule your exam before the voucher expires.

In order to take a web based exam you will require at least a 640 X 480 pixel web cam with microphone. All web based exams are remotely proctored via your web cam. You can take web based exams from the comfort of your own home or office at a time and date that you decide.

What Are Web Based Exams?

Online exams offer you a much more flexible way to take your exam.

Scheduling and taking online exams is easy. Online exams are provided by reputable examination institutes who will deliver your exam online – at a flexible location of your choosing and at a time and date that you decide. You can take your exam during the day, before work starts or in the evening.

Your exam questions are exactly the same standard and style of questions as a classroom or test centre based exam. You will see the exam questions and your possible answer options displayed on screen – and you will click to select your answer and progress to the next question. You can also skip a question, go back to review or change your answers at any time should you wish to.

Web based exams provide you with maximum flexibility without compromising standards or security.

How Do Online Exams Work?

  1. First, study all of your online materials including the sample exam paper provided… Then, whenever you feel ready…
  2. Download and save your course completion certificate to your local computer
  3. Complete our online Request an Exam Form (which includes uploading your certificate as proof of attendance)
  4. Your details will be checked and you will receive an email explaining how to schedule your exam on the online system
  5. Start your exam at the date and time you’ve requested
  6. Complete your exam online and see your provisional exam result instantly on-screen
  7. Your result will be confirmed and final results issued to you by email

How Do I Schedule My Exam?

When you have completed your studies, taken the sample exam included and you feel fully prepared – you can then start the registration process for your exam.

For all of our courses, we have an online Request an Exam form that you complete – which begins the process for you. This form is always available within your learning portal.

On this online form you will upload any necessary pre-requisites. We will verify this information and complete the scheduling process. You will receive a copy of this web form for your records too.

Please allow 48 hours for us to process your exam request. Once you receive your exam registration details, you need to schedule the exam at least 72 hours before the time you wish to take it.

You may be able to take an exam in less than 72 hours with some examination institutes, but this may incur an extra fee.

You are able to take your exam 24/7. At the required date and time – you will login to the exam system and begin your exam online. This will be remotely proctored by a real person via webcam.

If you need to reschedule your exam, you can do so as long as you provide at least 48 hours’ notice before the exam. If you fail to attend your exam or provide 48 hours’ notice you will forfeit your exam voucher and be required to pay again to take the exam.

Where Can I Take My Exam?

You can sit web based exams from a location of your choosing. Two good examples are your home or your office.

You will need a quiet room where you will not be disturbed or interrupted during your exam. Your desk should be clear of all papers and materials.

You do not need to visit any test centre or classroom.

What Resources Do I Need?

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:
  • Windows® 10 (Windows 10S is not supported),, Windows® 8.1, Windows® 8
  • Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)
  • Active Full-Time/Broadband internet connection of of at least 4Mbps
  • 16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higher
  • Speakers and microphone (the use of headsets is only allowed during onboarding)
  • Keyboard and mouse or another pointing device (keyboard set to English characters)
  • A single web camera (embedded or external – no mobile phone) you can rotate.
Acceptable browsers are:
  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Internet Explorer versions 10 or greater

What Does My Exam Look Like?

Your exam scenarios/questions will appear on your screen as text – just like any normal web page.

You can manually control the flow and progress of all questions, skipping any question you want to return to later.

As you progress through your questions, you will simply click to select your answer from the option choices. You can change your mind later if needed.

Once you are satisfied with all of your answers you click a button to end your exam session.

You will see whether you have passed or failed straight away, although this result will need to be confirmed before it is official.

What Happens When I Pass?

Once you are satisfied with all of your answers you click a button to end your exam session.

You will see whether you have passed or failed straight away.

Your results will be confirmed and emailed to you within 10 working days. Your e-certificate will be available as soon as a successful result is confirmed.

What Happens If I Fail My Exam?

If for some reason you fail your exam, then you can request another exam as soon as you feel ready to try your exam again.

Our tutors will be in touch with advice and guidance and some tips for any future attempts, in the event that you need to resit the exam.

Where Can I Purchase My Exam?

Exams can be purchased directly from the relevent Exam Institute (Peopelcert, APMG, Exin, BCS) or from your training provider.

We provide Peoplecert exam vouchers for all ITIL certifications. These are usually cheaper than if purchased from the exam institute directly and you do not have to be an ITSM Zone student to purchase the exams from us, as we are an Accredited Exam Organisation.

Visit our exams page for more information on the available certification exams
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