Online exams

All of the exams that we provide are online, allowing you to sit an exam that is web based and avoids the need to visit a test centre. This page explains the benefits of online exams and explains how they operate in detail.

Exam vouchers will be issued to you shortly after purchase, and will be valid for 12 months. You will need to schedule your exam session within this time. 

If you are enrolled in the Managing Professional Program and require longer than 12 months to complete your study, you can purchase an extension to the program. This will include an extension to any exam vouchers that have not been redeemed. 

In order to take a web based exam you will require at least a 640 X 480 pixel web cam with microphone. All web based exams are remotely proctored via your web cam. You can take web based exams from the comfort of your own home or office at a time and date that you decide.

Online exams offer you a much more flexible way to take your exam.

Scheduling and taking online exams is easy. Online exams are provided by reputable examination institutes who will deliver your exam online – at a flexible location of your choosing and at a time and date that you decide. You can take your exam during the day, before work starts or in the evening.

Your exam questions are exactly the same standard and style of questions as a classroom or test centre based exam. You will see the exam questions and your possible answer options displayed on screen – and you will click to select your answer and progress to the next question. You can also skip a question, go back to review or change your answers at any time should you wish to.

Web based exams provide you with maximum flexibility without compromising standards or security.

Some of the exams have requirements that you MUST satisfy before you take the exam. Failure to comply with these can result in your exam results not being made available to you and the session will be declared void.

We are always happy to help, so if you have any questions at all, please contact us. 

For all ITIL 4 Specialist or Strategist exams, you MUST hold the ITIL 4 Foundation and have completed accredited training. 

For BRM Professional, you must have completed the accredited training.

For Certified Business Relationship Manager, you must hold BRMP certification and have completed the accredited training. 

When you have completed your studies, taken the sample exam included and you feel fully prepared – you can then start the registration process for your exam.

On the day you made your exam purchase you received an email with your exam voucher and instructions on how to shedule your session on your preferred time and date (from the Examination Institute). If you are not able to find it, please check your junk/spam folder or contact support@itsm.zone.

It is also recommended that you double check that you meet the pre-requisites for your exam. We are happy to assist if you are unsure.

You need to schedule the exam at least 72 hours before the time you wish to take it. You may be able to take an exam in less than 72 hours with some examination institutes, but this may incur an extra fee.

You are able to take your exam 24/7. At the required date and time – you will login to the exam system and begin your exam online. This will be remotely proctored by a real person via webcam.

If you need to reschedule your exam, you can do so without charge as long as you provide at least 48 hours’ notice before the exam. Changes can be made within a 48 hour period, but charges will apply. If you fail to attend your exam you will forfeit your exam voucher and be required to pay again to take the exam.

You can sit web based exams from a location of your choosing. Two good examples are your home or your office.

You will need a quiet room where you will not be disturbed or interrupted during your exam. Your desk should be clear of all papers and materials.

You do not need to visit any test centre or classroom.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:

Your exam scenarios/questions will appear on your screen as text – just like any normal web page.

You can manually control the flow and progress of all questions, skipping any question you want to return to later.

As you progress through your questions, you will simply click to select your answer from the option choices. You can change your mind later if needed.

Once you are satisfied with all of your answers you click a button to end your exam session.

You will see whether you have passed or failed straight away, although this result will need to be confirmed before it is official.

Once you are satisfied with all of your answers you click a button to end your exam session.

You will see whether you have passed or failed straight away.

Your results will be confirmed and emailed to you within 10 working days. Your e-certificate will be available as soon as a successful result is confirmed.

If for some reason you fail your exam, then you can request another exam as soon as you feel ready to try your exam again.

Our tutors will be in touch with advice and guidance and some tips for any future attempts, in the event that you need to resit the exam.

Exams can be purchased directly from the relevent Exam Institute (Peopelcert, APMG, Exin, BCS) or from your training provider.

We provide Peoplecert exam vouchers for all ITIL certifications. These are usually cheaper than if purchased from the exam institute directly and you do not have to be an ITSM Zone student to purchase the exams from us, as we are an Accredited Exam Organisation.

Visit our exams page for more information on the available certification exams