This May saw the first IT500 masterclass-based conference in Edinburgh, Scotland. Delegates could choose the sessions they wanted to attend and only pay for those, as well as having ample opportunity to network and talk to exhibitors.
The team at IT500 did a great job and I hope they will be running this format again.
In this blog, I’m going to review the session I ran with Sogeti’s Dave van Herpen, on DevOps and Agile in an ITSM World. We had some great input from our delegates, including ITSM Zone mentors Daniel Breston and Simone Moore.
Dave and I had planned the session to be a mix of presentation and group sessions. We were very interested to hear why delegates wanted to learn about DevOps and Agile, and what business problems they were facing.
Dave used Kanban to manage the agenda, and we added some items based on input from the group. This worked really well and helped to keep us on track – I would definitely recommend you try it.
We had a good discussion in the room about the business and IT drivers for new ways of working like Agile and DevOps – what are businesses looking for?
Some of the suggestions included:
After discussing some Agile and DevOps theory, we moved into some practical techniques. Kanban was of particular interest to the delegates, and we discussed how it can be used to manage productivity at both an individual and team level. We also looked at Scrum and applying Agile thinking to IT service management.
Finally, we did some group work on selling DevOps to the business. Suggestions included:
Overall it was a great session and I’d like to thank everyone who joined in. The slides from the presentation are available on slideshare, and our DevOps and Agile Service Management courses might also provide you with some more food for thought. IT is changing, and our working practices need to evolve too.
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