VeriSM Plus course & exam

VeriSM is a new approach to service management and its application in a digital world. VeriSM Plus provides an introduction to the new management practices (DevOps, Agile, Lean, SIAM etc.) that are important for service management, and also emerging technologies like cloud and serverless that service management professionals need to be aware of.

The VeriSM Plus certification ​allows students who hold​ either the ITIL ​or ISO/IEC 20000 Foundation certificate to bridge to the VeriSM Foundation certification​.

Students who already hold a VeriSM Essentials, ITIL Foundation or ISO/IEC 20000 certificate can add VeriSM Plus to bridge to the full VeriSM Foundation certification.

Course overview

Recommended Package - $623 $573
  • Get certified at your own pace
  • 180 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more
  • Tutor support
  • 24/7 helpdesk
  • Training+Virtual Mentor session included

Course contents

18 Lessons
Easy to absorb lessons covering the VeriSM™ model, innovative technologies, progressive practices, and innovative technologies.
Video tutorials, study guides and quizzes
Study duration
7 hours
Lessons in this training
  • Lesson 1: Digital transformation
  • Lesson 2: Organizational structure
  • Lesson 3: Teams
  • Lesson 4: Introduction to the VeriSM model
  • Lesson 5: The VeriSM Model Part 1 Define
  • Lesson 6: The VeriSM Model Part 2 Produce
  • Lesson 7: The VeriSM Model Part 3 Provide
  • Lesson 8: The VeriSM Model Part 4 Respond
  • Lesson 9: Adapting the VeriSM Model
  • Lesson 10: Progressive practices Agile
  • Lesson 11: Progressive practices DevOps and SIAM
  • Lesson 12: Progressive practices Lean Shift Left
  • Lesson 13: Progressive practices CXUX Continuous Delivery
  • Lesson 14: Innovative Technologies - Part 1
  • Lesson 15: Innovative Technologies – Part 2
  • Lesson 16: Innovative Technologies – Part 3
  • Lesson 17: Getting Started
  • Lesson 18: Exam Preparation

Course samples

Course pre-requisites

  • VeriSM Essentials Certificate or a current Foundation Certificate from most other recognised service management frameworks (ITIL, ISO/IEC 20000, IT4IT etc)

Exam details

Exam duration
30 minutes
Exam format
Closed book, multiple choice
Exam delivery
Online, webcam proctored. Read more here
Exam pass mark
65% (13/20 questions)
Exam language
Extra time is available for non-native English speakers.
Exam vouchers sold separately to training unless you choose the recommended package


Choose a product
180 Days Access - $399
Online Exam - $149
VeriSM eBook - $75
Recommended package
180 Days Online Access
Online Exam
VeriSM eBook
Save $50
USD $623 $573
Team training
Book group training and receive:
Multi-user discounts
Dedicated account manager
Extended study periods available
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Who's it for

VeriSM Plus is aimed at those who already hold VeriSM Essentials, or a foundation level qualification in ITIL or ISO/IES 20000 and have previous knowledge and experience of service management fundamentals.

Free downloads

VeriSM on a page pdf

VeriSM on a page is a new resource, designed to give you an overview of the VeriSM approach in a single glance. As with all of our downloads, this can be downloaded and printed so that you always have it to hand

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