VeriSM Foundation course & exam
VeriSM is a new approach to service management and its application in a digital world. This Foundation course will introduce VeriSM, give a clear understanding of services and service management and the VeriSM model and explain how an organization can incorporate many different management practices to support the delivery of services.
Course overview
Recommended Package - $748 $698
- Get certified at your own pace
- 180 days online access
- Fully accredited
- Study guides, quizzes, sample exam and more
- Tutor support
- 24/7 helpdesk
- Training+Virtual Mentor session included
Course contents
22 Lessons
Easy to absorb lessons covering the VeriSM model, innovative technologies, progressive practices, the service organization, service culture and people and organizational structure
Includes
Video tutorials, study guides and quizzes
Study duration
18 hours
Lessons in this training
- Lesson 1: Organizational context & governance
- Lesson 2: Digital transformation
- Lesson 3: Service Culture
- Lesson 4: Organizational structure
- Lesson 5: Teams
- Lesson 6: Service Provider Challenges
- Lesson 7: Organizational change principles
- Lesson 8: Introduction to the VeriSM model
- Lesson 9: The VeriSM Model Part 1 Define
- Lesson 10: The VeriSM Model Part 2 Produce
- Lesson 11: The VeriSM Model Part 3 Provide
- Lesson 12: The VeriSM Model Part 4 Respond
- Lesson 13: Adapting the VeriSM Model
- Lesson 14: Progressive practices Agile
- Lesson 15: Progressive practices DevOps and SIAM
- Lesson 16: Progressive practices Lean Shift Left
- Lesson 17: Progressive practices CXUX Continuous Delivery
- Lesson 18: Innovative Technologies- Part 1
- Lesson 19: Innovative Technologies- Part 2
- Lesson 20: Innovative Technologies- Part 3
- Lesson 21: Getting Started Lesson
- Lesson 22: Exam Preparation
Course samples
Course pre-requisites
- This course does not require any existing knowledge of VeriSM
- There are no mandatory pre-requisites for the exam
Exam details
Exam duration
60 minutes
Exam format
Closed book, multiple choice
Exam delivery
Online, webcam proctored. Read more here
Exam pass mark
65% (26/40 questions)
Exam language
Extra time is available for non-native English speakers.
Exam vouchers sold separately to training unless you choose the recommended package
Pricing
Team training
Book group training and receive:
Multi-user discounts
Dedicated account manager
Extended study periods available
Local taxes applied at checkout
Who's it for
VeriSM Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.
Free downloads
VeriSM on a page pdf
VeriSM on a page is a new resource, designed to give you an overview of the VeriSM approach in a single glance. As with all of our downloads, this can be downloaded and printed so that you always have it to hand
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