VeriSM Essentials course & exam

VeriSM is a new approach to service management and its application in a digital world. This Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model.

The VeriSM Essentials certification is a stand alone course , but delegates can later take VeriSM Plus to become VeriSM Foundation certified.

Course overview

Recommended Package - $623 > $574
  • Get certified at your own pace
  • 30 or 60 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more
  • Tutor support
  • 24/7 helpdesk
  • Training+Virtual Mentor session included

Course contents

13 Lessons
Easy to absorb lessons that will help students to understand service management basics in the digital age using the VeriSM​ model
Includes
Video tutorials, study guides and quizzes
Study duration
7 hours
Lessons in this training
  • Lesson 1: Organizational context and governance
  • Lesson 2: Digital transformation
  • Lesson 3: Service Culture
  • Lesson 4: Organizational structure
  • Lesson 5: Teams
  • Lesson 6: Service Provider Challenges
  • Lesson 7: Organizational change principles
  • Lesson 8: Introduction to the VeriSM model
  • Lesson 9: The VeriSM Model Part 1 Define
  • Lesson 10: The VeriSM Model Part 2 Produce
  • Lesson 11: The VeriSM Model Part 3 Provide
  • Lesson 12: The VeriSM Model Part 4 Respond
  • Lesson 13: Exam Preparation

Course samples

Course pre-requisites

  • This course does not require any existing knowledge of VeriSM
  • There are no mandatory pre-requisites for the exam

Exam details

Exam duration
30 minutes
Exam format
Closed book, multiple choice
Exam delivery
Online, webcam proctored. Read more here
Exam pass mark
65% (13/20 questions)
Exam language
Extra time is available for non-native English speakers.
Exam vouchers sold separately to training unless you choose the recommended package

Pricing

VeriSM course & exam

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30 Days Access - $399
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60 Days Access - $449
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VeriSM eBook - $75
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Online Exam - $149
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30 Days Online Access
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Extended study periods available
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Who's it for

VeriSM Essentials is an ideal entry level for those wanting to work in IT, service management or with digital services. It’s also ideal for non- IT professionals who need an awareness of how digital technology is used in delivering service and value to customers.

Free downloads

VeriSM on a page pdf

VeriSM on a page is a new resource, designed to give you an overview of the VeriSM approach in a single glance. As with all of our downloads, this can be downloaded and printed so that you always have it to hand
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