VeriSM Essentials course & exam
VeriSM is a new approach to service management and its application in a digital world. This Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model.
The VeriSM Essentials certification is a stand alone course , but delegates can later take VeriSM Plus to become VeriSM Foundation certified.
The VeriSM Essentials certification is a stand alone course , but delegates can later take VeriSM Plus to become VeriSM Foundation certified.
Course overview
Recommended Package - $623 $573
- Get certified at your own pace
- 180 days online access
- Fully accredited
- Study guides, quizzes, sample exam and more
- Tutor support
- 24/7 helpdesk
- Training+Virtual Mentor session included
Course contents
13 Lessons
Easy to absorb lessons that will help students to understand service management basics in the digital age using the VeriSM model
Includes
Video tutorials, study guides and quizzes
Study duration
7 hours
Lessons in this training
- Lesson 1: Organizational context and governance
- Lesson 2: Digital transformation
- Lesson 3: Service Culture
- Lesson 4: Organizational structure
- Lesson 5: Teams
- Lesson 6: Service Provider Challenges
- Lesson 7: Organizational change principles
- Lesson 8: Introduction to the VeriSM model
- Lesson 9: The VeriSM Model Part 1 Define
- Lesson 10: The VeriSM Model Part 2 Produce
- Lesson 11: The VeriSM Model Part 3 Provide
- Lesson 12: The VeriSM Model Part 4 Respond
- Lesson 13: Exam Preparation
Course samples
Course pre-requisites
- This course does not require any existing knowledge of VeriSM
- There are no mandatory pre-requisites for the exam
Exam details
Exam duration
30 minutes
Exam format
Closed book, multiple choice
Exam delivery
Online, webcam proctored. Read more here
Exam pass mark
65% (13/20 questions)
Exam language
Extra time is available for non-native English speakers.
Exam vouchers sold separately to training unless you choose the recommended package
Pricing
Team training
Book group training and receive:
Multi-user discounts
Dedicated account manager
Extended study periods available
Local taxes applied at checkout
Who's it for
VeriSM Essentials is an ideal entry level for those wanting to work in IT, service management or with digital services. It’s also ideal for non- IT professionals who need an awareness of how digital technology is used in delivering service and value to customers.
Free downloads
VeriSM on a page pdf
VeriSM on a page is a new resource, designed to give you an overview of the VeriSM approach in a single glance. As with all of our downloads, this can be downloaded and printed so that you always have it to hand
GET FREE DOWNLOADTrusted, Awarded & Accredited
Fully accredited to ensure we provide the highest possible standards in learning
©2007-2022 IT Training Zone Ltd – a Peoplecert, EXIN and APMG accredited training organisation.
ITSM Zone is a trading name of IT Training Zone Ltd.
Payments we accept
ITSM Zone is a trading name of IT Training Zone Ltd.
Payments we accept
Copyright © 2021. All rights reserved.
hello world!