The EXIN SIAM™ Professional Certificate is aimed at SIAM professionals who want to demonstrate their ability to apply SIAM in an organization. The in-depth and practical course will test a candidate’s knowledge and skills of the activities in all of the four stages of the SIAM roadmap. Successful completion of the course and exam will demonstrate that the candidate can analyse, plan, build and inspect a multi-service provider environment.
The SIAM Professional training course is aimed at those already working in a SIAM ecosystem and have some understanding of the basic concepts. Completion of the SIAM Foundation, although not mandatory, would be beneficial. The course includes a recap of SIAM Foundation concepts.
7 modules are delivered in easy to absorb lessons. These cover the 4 stages of the SIAM road map plus SIAM practices across the stages. Includes video tutorials, study guides, exercises and quizzes
Video tutorials, study guides and quizzes
Lessons in this training
Module 1: Course Introduction
Module 2: SIAM Foundation Summary and Roadmap
Module 3: Discovery & Strategy
Module 4: Plan & Build
Module 5: Implement
Module 6: Run & Improve
Module 7: Summary and Exam Preparation
This course does not require any existing knowledge of SIAM
Knowledge of IT service management terminology is recommended, for example ITIL® or ISO/IEC 20000.
SIAM Professional is ideal for anyone who wants to improve and extend their service integration and management knowledge. This includes Service Managers and Practitioners, Service Provider Portfolio Managers, Process Managers, Project Managers, Change Managers, Service Level Managers, Business Relationship Managers, Program Managers, Organizational Change Practitioners and SIAM consultants.
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