The exam for the 2011 version of this course has now been withdrawn and the course has been retired. If you are looking to gain ITIL qualifications, you should now start with ITIL 4 Foundation


ITIL v3 was structured around the service lifecycle – strategy, design, transition, operation and continual service improvement. If your organizations adopted a structure linked to the service lifecycle, don’t worry as these concepts are still valid. Many of them appear in ITIL 4, and any ITIL v3 certifications won’t ‘expire’. With key processes in place and good understanding of end to end services, many organizations are delivering robust, predictable, quality IT services.

If you still have a requirement for the higher level V3 Intermediate courses, then the ITIL 4 Foundation can be used to meet the pre-requisites. These Intermediate courses (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement, Service Offerings and Agreements, Release, Control and Validation, Operational Support and Analysis, Planning, Protection and Optimization and the capstone course Managing Across the Lifecycle) will only be available until the end of the year.


If you are new to ITIL, or are looking for a first-step training for your team, then start with ITIL 4 Foundation
If you already hold 17 or more V3 credits, then you can transition to ITIL 4 Managing Professional designation, by taking the MP Transition course (available until the end of June 2022).

If you already hold the ITIL 4 Foundation and are looking to expand your knowledge, you can continue with ITIL 4 Specialist courses (Create, Deliver & Support, Drive Stakeholder Value, High Velocity IT) or with the ITIL 4 Strategist course (Direct, Plan and Improve).

If your plan is to achieve ITIL 4 Managing Professional status, then ITSM Zone offers a cost effective MP Program that will guide and support you through your learning.

If you have any questions about the withdrawal of ITIL V3 or want advice on where to start with ITIL 4, you can contact us and our team will be happy to help.
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