ITIL  Service Transition course & exam 

This online ITIL Service Transition Lifecycle course is targeted at delegates who will manage and implement ITIL processes, focusing on the process and management techniques that are required to build, test and implement products and services.
Please note that the ITIL v3 Service Transition exam will be withdrawn on 1st January 2022.
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Course overview

Recommended Package - $948 - $869
  • Get certified at your own pace
  • 90 or 150 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more
  • Tutor support
  • 24/7 helpdesk
  • Training+ Virtual Mentor session included

Course contents

This Intermediate level certification will offer you an introduction to Service Transition, the Service Transition principles and Service Transition processes
18 Lessons
Covering ITIL terminology, structure, concepts and processes
Video tutorials, study guides and quizzes
Study duration
21 hours
Modules in this training
  • Service Transition Course Introduction
  • Lesson 1 – Foundation Review
  • Lesson 2 – Introduction to Service Transition
  • Lesson 3 – Service Transition Principles
  • Lesson 4 – Transition Planning and Support
  • Lesson 5 – Change Management
  • Lesson 6 – Service Asset and Configuration Management
  • Lesson 7 – Release and Deployment Management
  • Lesson 8 – Service Validation and Testing
  • Lesson 9 – Change Evaluation
  • Lesson 10 – Knowledge Management
  • Lesson 11 – Managing Communication and Commitment
  • Lesson 12 – Managing Organisational and Stakeholder Change
  • Lesson 13 – Stakeholder Management
  • Lesson 14 – Organising for Service Transition
  • Lesson 15 – Technology Considerations
  • Lesson 16 – Introducing Service Transition
  • Lesson 17 – Challenges, Critical Success Factors and Risks
  • Lesson 18 – The Sample Exam

Course samples

Course pre-requisites

Exam details

Exam duration
90 minutes
Exam format
Closed book, multiple choice
Exam delivery
Online, webcam proctored. Read more here
Exam pass mark
70% (28/40 marks across 8 questions)
Exam language
Extra time is available for non-native English speakers.
Exam value
3 ITIL credits

Who's it for

Recommended for Project Managers, Data Center Management, Data and Networks Managers, Operations Managers and anyone working in Development, Testing, QA, Change and Configuration or Asset Management

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