ITIL  Service strategy course & exam 

This online ITIL Service Strategy course is intermediate level, focusing on the importance of the strategic aspect of services within the IT service lifecycle. This certification will help you exhibit that you understand risks and success factors and have the knowledge to form and progress strategy within an organization or program.
Please note that the ITIL v3 Service Strategy exam will be withdrawn on 1st January 2022.
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Course overview

Recommended Package - $948 > $869
  • Get certified at your own pace
  • 90 or 150 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more
  • Tutor support
  • 24/7 helpdesk
  • Training+ Virtual Mentor session included

Course contents

This Intermediate level certification will offer you an introduction to Service Strategy including the Service Strategy principles and the Service Strategy processes.
22 Lessons
Covering ITIL terminology, structure, concepts and processes
Video tutorials, study guides and quizzes
Study duration
21 hours
Modules in this training
  • Introduction to Service Strategy
  • Service Strategy principles
  • Service Strategy processes:
    • Financial Management for IT services
    • Service Portfolio Management
    • Demand Management
    • Business Relationship Management
    • Strategy Management for IT services
  • Governance
  • Organising for Service Strategy
  • Technology considerations
  • Implementing Service Strategy
  • Challenges, critical success factors and risks
  • Preparing for the exam

Course samples

Course pre-requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the Service Strategy core volume is recommended

Exam details

Exam duration
90 minutes
Exam format
Closed book, multiple choice
Exam delivery
Online, webcam proctored. Read more here
Exam pass mark
70% (28/40 marks across 8 questions)
Exam language
Extra time is available for non-native English speakers.
Exam value
3 ITIL credits

Who's it for

​Recommended for program and project managers, capture managers, service delivery managers and those with responsibility for account management, financial management or business development

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