ITIL  Service offerings and agreements  course & exam 

The SOA module is one of the qualifications in the ITIL Service Capability stream. This course looks at the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management.
Please note that the ITIL v3 SOA exam will be withdrawn on 1st January 2022.
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Course overview

Recommended Package - $1048 > $969
  • Get certified at your own pace
  • 90 or 150 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more
  • Tutor support
  • 24/7 helpdesk
  • Training+ Virtual Mentor session included

Course contents

This Intermediate level certification will offer you an introduction to Service Offerings and Agreements processes
10 Modules
Divided into easy to absorb lessons
Includes
Video tutorials, study guides and quizzes
Study duration
30 hours
Modules in this training
  • Module 1 – Service Management
    • Module 1 – Lesson 1 – SOA and the Service Lifecycle
    • Module 1 – Lesson 2 – Design Coordination
    • Module 1 – Lesson 3 – Customer Requirements
    • Module 1 – Lesson 4 – Return on Investment and the Business Case
  • Module 2 – Service Portfolio Management
    • Module 2 – Lesson 1 – Service Portfolio Management Introduction
    • Module 2 – Lesson 2 – Business Services and IT Services
    • Module 2 – Lesson 3 – The Service Portfolio Management Process
    • Module 2 – Lesson 4 – Activities, Methods and Techniques Part 2
    • Module 2 – Lesson 5 – Activities, Methods and Techniques Part 2
  • Module 3 – Service Catalogue Management
    • Module 3 – Lesson 1 – Process Overview
    • Module 3 – Lesson 2 – Service Catalogue Management and Service Portfolio Management
    • Module 3 – Lesson 3 – Policies, Principles and Basic Concepts
    • Module 3 – Lesson 4 – Process Management
  • Module 4 – Service Level Management
    • Module 4 – Lesson 1 – Process Overview
    • Module 4 – Lesson 2 – Process Activities
    • Module 4 – Lesson 3 – Service Level Management and the Customer
    • Module 4 – Lesson 4 – Process Deliverables
    • Module 4 – Lesson 5 – Process Management
    • Module 4 – Lesson 6 – Process Interfaces
  • Module 5 – Demand Management
    • Module 5 – Lesson 1 – Process Overview
    • Module 5 – Lesson 2 – Policies, Principles and Basic Concepts
    • Module 5 – Lesson 3 – Process Activities, Methods and Techniques
    • Module 5 – Lesson 4 – Developing Differentiated Offerings
    • Module 5 – Lesson 5 – Process Management
  • Module 6 – Lesson 1 – Process Overview
    • Module 6 – Lesson 2 – Policies, Principles and Basic Concepts
    • Module 6 – Lesson 3 – Activities, Methods and Techniques
    • Module 6 – Lesson 4 – Supplier Categorisation
    • Module 6 – Lesson 5 – Process Management
  • Module 7 – Financial Management
    • Module 7 – Lesson 1 – Process Overview
    • Module 7 – Lesson 2 – Policies and Basic Concepts
    • Module 7 – Lesson 3 – Accounting Part 1
    • Module 7 – Lesson 4 – Accounting Part 2
    • Module 7 – Lesson 5 – Budgeting
    • Module 7 – Lesson 6 – Charging
    • Module 7 – Lesson 7 – Process Management
  • Module 8 – Business Relationship Management
    • Module 8 – Lesson 1 – Process Overview
    • Module 8 – Lesson 2 – Policies, Principles and Basic Concepts
    • Module 8 – Lesson 3 – Activities, Methods and Techniques
    • Module 8 – Lesson 4 – Process Management
  • Module 9 – Technology and Implementation
    • Module 9 – Lesson 1 – Service Design Technology Requirements
    • Module 9 – Lesson 2 – Technology and Tool Evaluation
    • Module 9 – Lesson 3 – Planning and Implementing Service Management Technology
    • Module 9 – Lesson 4 – Service Management Implementation
    • Module 9 – Lesson 5 – Lifecycle Challenges, Critical Success Factors and Risks
  • Module 10 – The Sample Exam

Course samples

Course pre-requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the Service Design and Service Strategy core volumes is recommended

Exam details

Exam duration
90 minutes
Exam format
Closed book, multiple choice
Exam delivery
Online, webcam proctored. Read more here
Exam pass mark
70% (28/40 marks across 8 questions)
Exam language
Extra time is available for non-native English speakers.
Exam value
4 ITIL credits

Pricing

ITIL® SOA

Intermediate
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This course is also part of our popular ​ITIL Expert Package – Includes all the Lifecycle & Capability courses, all with 365 days access.
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Who's it for

This course is recommended for anyone working in project / program management or administration such as Project Managers or QMS Managers, or within management or business development, such as Account Managers or Service Delivery Managers

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