ITIL  Service design course & exam 

The Service Design course looks at principles and processes allowing service providers to create services that are relevant for the needs of the business at the current time and into the future, without the need for further re-work.
Please note that the ITIL v3 Service Design exam will be withdrawn on 1st January 2022.
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Course overview

Recommended Package - $948 - $869
  • Get certified at your own pace
  • 90 or 150 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more
  • Tutor support
  • 24/7 helpdesk
  • Training+ Virtual Mentor session included

Course contents

This Intermediate level certification will offer you an introduction to Service Design, Service Design principles and Service Design processes
19 Lessons
Covering ITIL terminology, structure, concepts and processes
Video tutorials, study guides and quizzes
Study duration
21 hours
Modules in this training
  • Service Design Course Introduction
  • Lesson 1 – Foundation Review
  • Lesson 2 – Service Management as a Practice
  • Lesson 3 – Introduction to Service Design
  • Lesson 4 – Service Design Principles
  • Lesson 5 – The 5 Design Aspects
  • Lesson 6 – Business Service Management and Service Oriented Architecture
  • Lesson 7 – Service Catalogue Management
  • Lesson 8 – Service Level Management
  • Lesson 9 – Capacity Management
  • Lesson 10 – Availability Management
  • Lesson 11 – IT Service Continuity Management
  • Lesson 12 – Information Security Management
  • Lesson 13 – Supplier Management
  • Lesson 14 – Design Coordination
  • Lesson 15 – Service Design Technology Related Activities
  • Lesson 16 – Organising for Service Design
  • Lesson 17 – Consideration of Technology
  • Lesson 18 – Implementation and Improvement
  • Lesson 19 – The Sample Exam

Course samples

Course pre-requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the Service Design core volume is recommended

Exam details

Exam duration
90 minutes
Exam format
Closed book, multiple choice
Exam delivery
Online, webcam proctored. Read more here
Exam pass mark
70% (28/40 marks across 8 questions)
Exam language
Extra time is available for non-native English speakers.
Exam value
3 ITIL credits

Who's it for

Recommended for anyone working in design or development (including Development, Testing and QA Managers), for Project / Program Management & Administration staff and Account Managers, Supplier Managers or those working in Business Development

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