ITIL  Release, control and validation  course & exam 

The RCV module is one of the qualifications in the ITIL Service Capability stream. This course focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs. Designed to develop organizations’ or individuals’ understanding of the ITIL Service Transition processes, this course provides the knowledge needed to manage changes effectively, to ensure that new services are verified and tested correctly and that release and deployment meet organizational requirements.
Please note that the ITIL v3 RCV exam will be withdrawn on 1st January 2022.
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Course overview

Recommended Package - $1048 > $969
  • Get certified at your own pace
  • 90 or 150 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more
  • Tutor support
  • 24/7 helpdesk
  • Training+ Virtual Mentor session included

Course contents

This Intermediate level certification will offer you an introduction to Release, Control and
Validation processes
11 Modules
Divided into easy to absorb lessons
Includes
Video tutorials, study guides and quizzes
Study duration
30 hours
Modules in this training
  • Introduction to Release, Control and Validation
  • Module 1 – Introduction to RCV
  • Module 2 – Change Management
    • Module 2 – Lesson 1 – Change Management Process Introduction
    • Module 2 – Lesson 2 – Principles and Basic Concepts
    • Module 2 – Lesson 3 – Process Activities
    • Module 2 – Lesson 4 – the Change Advisory Board
    • Module 2 – Lesson 5 – Process Management
  • Module 3 – Service Asset and Configuration Management
    • Module 3 – Lesson 1 – Process Introduction
    • Module 3 – Lesson 2 – SACM Process Activities
    • Module 3 – Lesson 3 – Process Management
  • Module 4 – Service Validation and Testing
    • Module 4 – Lesson 1 – Process Introduction
    • Module 4 – Lesson 2 – The Service Design Package
    • Module 4 – Lesson 3 – Process Management
  • Module 5 – Release and Deployment Management
    • Module 5 – Lesson 1 – Process Introduction
    • Module 5 – Lesson 2 – Release and Deployment: Planning
    • Module 5 – Lesson 3 – Building, Testing and Deploying the Release
    • Module 5 – Lesson 4 – Process Management
  • Module 6 – Request Fulfilment
    • Module 6 – Lesson 1 – Process Introduction
    • Module 6 – Lesson 2 – Process Activities
    • Module 6 – Lesson 3 – Process Management
  • Module 7 – Change Evaluation
    • Module 7 – Lesson 1 – Process Overview
    • Module 7 – Lesson 2 – Process Activities
    • Module 7 – Lesson 3 – Process Management
  • Module 8 – Knowledge Management
    • Module 8 – Lesson 1 – Process Overview
    • Module 8 – Lesson 2 – Process Activities
    • Module 8 – Lesson 3 – Process Management
  • Module 9 – Roles and Responsibilities
    • Module 9 – Lesson 1 – Generic RCV Roles and Responsibilities
    • Module 9 – Lesson 2 – Transition Planning and Support and Change Management Roles
    • Module 9 – Lesson 3 – SACM, Release and Deployment Management and Service Validation and Testing Roles
    • Module 9 – Lesson 4 – Request Fulfilment, Change Evaluation and Knowledge Management Roles
  • Module 10 – Technology and Implementation
    • Module 10 – Lesson 1 – Technology and Implementation Part 1
    • Module 10 – Lesson 2 – Technology and Implementation Part 2
  • Module 11 – The Sample Exam

Course samples

Course pre-requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the Service Design and Service Strategy core volumes is recommended

Exam details

Exam duration
90 minutes
Exam format
Closed book, multiple choice
Exam delivery
Online, webcam proctored. Read more here
Exam pass mark
70% (28/40 marks across 8 questions)
Exam language
Extra time is available for non-native English speakers.
Exam value
3 ITIL credits

Pricing

ITIL® RCV

Intermediate
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Due to scheme regulations, this course can only be sold with the associated exam
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This course is also part of our popular ​ITIL Expert Package – Includes all the Lifecycle & Capability courses, all with 365 days access.
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Who's it for

Recommended for program and project managers, capture managers, service delivery managers and those with responsibility for account management, financial management or business development

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