ITIL  Planning, protection and Optimization  course & exam 

The PPO module is one of the certifications in the ITIL® Service Capability stream. This course focuses on the application of Planning, Protection and Optimization practices in order to optimize capacity, availability, IT service continuity, information security and demand management.
Please note that the ITIL v3 PPO exam will be withdrawn on 1st January 2022.
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Course overview

Recommended Package - $1048 - $969
  • Get certified at your own pace
  • 90 or 150 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more
  • Tutor support
  • 24/7 helpdesk
  • Training+ Virtual Mentor session included

Course contents

This Intermediate level certification will offer you an introduction to Planning, Protection and Optimization processes
8 Modules
Divided into easy to absorb lessons
Includes
Video tutorials, study guides and quizzes
Study duration
30 hours
Modules in this training
  • Introduction to Planning, Protection and Optimisation
  • Module 1 – Introduction to Planning, Protection and Optimisation
    • Module 1 – Lesson 1 – Core Concepts and Terminology
    • Module 1 – Lesson 2 – Service Design Basics
  • Module 2 – Demand Management
    • Module 2 – Lesson 1 – Demand Management Process Overview
    • Module 2 – Lesson 2 – Policies, Principles and Basic Concepts
    • Module 2 – Lesson 3 – Process Activities, Methods and Techniques
    • Module 2 – Lesson 4 – Developing Differentiated Offerings
    • Module 2 – Lesson 5 – Process Management
  • Module 3 – Capacity Management
    • Module 3 – Lesson 1 – Capacity Management Process Overview
    • Module 3 – Lesson 2 – The Capacity Management Sub-Processes
    • Module 3 – Lesson 3 – Underpinning Activities
    • Module 3 – Lesson 4 – Further Process Activities
    • Module 3 – Lesson 5 – Process Management
  • Module 4 – Availability Management
    • Module 4 – Lesson 1 – Process Overview
    • Module 4 – Lesson 2 – Policies, Principles and Basic Concepts
    • Module 4 – Lesson 3 – Reactive Process Activities Part 1
    • Module 4 – Lesson 4 – Reactive Process Activities Part 2
    • Module 4 – Lesson 5 – Proactive Process Activities Part 1
    • Module 4 – Lesson 6 – Proactive Process Activities Part 2
    • Module 4 – Lesson 7 – Proactive Process Activities Part 3
    • Module 4 – Lesson 8 – Process Management
  • Module 5 – Information Security Management
    • Module 5 – Lesson 1 – Process Overview
    • Module 5 – Lesson 2 – Policies, Principles and Basic Concepts
    • Module 5 – Lesson 3 – Activities, Methods and Techniques
    • Module 5 – Lesson 4 – Process Management
  • Module 6 – IT Service Continuity Management
    • Module 6 – Lesson 1 – Process Overview
    • Module 6 – Lesson 2 – The ITSC Lifecycle Part 1 – Initiation
    • Module 6 – Lesson 3 – The ITSC Lifecycle Part 2 – Requirements & Strategy
    • Module 6 – Lesson 4 – The ITSC Lifecycle Part 3 – Implementation
    • Module 6 – Lesson 5 – The ITSC Lifecycle Part 4 – Ongoing Operation
    • Module 6 – Lesson 6 – Process Management
  • Module 7 – Technology and Implementation
    • Module 7 – Lesson 1 – Generic Technology Requirements
    • Module 7 – Lesson 2 – Technology and Tool Evaluation
    • Module 7 – Lesson 3 – Planning & Implementing Service Management Technology
    • Module 7 – Lesson 4 – Service Management Implementation
    • Module 7 – Lesson 5 – Lifecycle Challenges, Critical Success Factors & Risks
    • Module 7 – Lesson 6 – Designing Technology Architectures
  • Module 8 – The Sample Exam

Course samples

Course pre-requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the Service Strategy and Service Design core volumes is recommended

Exam details

Exam duration
90 minutes
Exam format
Closed book, multiple choice
Exam delivery
Online, webcam proctored. Read more here
Exam pass mark
70% (28/40 marks across 8 questions)
Exam language
Extra time is available for non-native English speakers.
Exam value
4 ITIL credits

Who's it for

Recommended for anyone working in Operations / Live Service or design and development, plus Program and Project Managers, QMS Managers and Service Delivery Managers

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