MALC is the final capstone course required to reach ITIL Expert status. The course looks at using ITIL processes and practices across the lifecycle. It includes the application and integration of service management processes and provides skills that can be used to deliver value in your organisation.
Please note that the ITIL v3 MALC exam will be withdrawn on 1st January 2022.
Extra time is available for non-native English speakers.
5 ITIL credits
Who's it for
This course is for anyone who require a business and management level understanding of the entire ITIL service lifecycle and how it may be utilised to optimise the quality of IT service provision within an organisation.
Trusted, Awarded & Accredited
Fully accredited to ensure we provide the highest possible standards in learning