ITIL  Managing across the lifecycle  course & exam 

MALC is the final capstone course required to reach ITIL Expert status.
The course looks at using ITIL processes and practices across the lifecycle. It includes the application and integration of service management processes and provides skills that can be used to deliver value in your organisation.
Please note that the ITIL v3 MALC exam will be withdrawn on 1st January 2022.
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Course overview

Recommended Package - $1427 > $1348
  • Get certified at your own pace
  • 90 or 150 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more
  • Tutor support
  • 24/7 helpdesk
  • Training+ Virtual Mentor session included

Course contents

The MALC exam is based around a case study. The case study you will use during the exam is provided as part of your course material.
8 Modules
Divided into easy to absorb lessons
Includes
Video tutorials, study guides and quizzes
Study duration
30 hours
Modules in this training
  • Introduction to Managing Across the Lifecycle
  • Module 1 – Service Lifecycle Key Concepts
    • Module 1 – Lesson 1 – Services and Service Management
    • Module 1 – Lesson 2 – The Service Lifecycle
    • Module 1 – Lesson 3 – Service Value across the Lifecycle
    • Module 1 – Lesson 4 – Organising for Service Management
    • Module 1 – Lesson 5 – Risk and Knowledge Sharing
  • Module 2 – Communication and Stakeholder Management
    • Module 2 – Lesson 1 – Business Relationship Management
    • Module 2 – Lesson 2 – Stakeholder Management & Communication
    • Module 2 – Lesson 3 – Communication Across the Lifecycle
  • Module 3 – Process Integration across the Lifecycle
    • Module 3 – Lesson 1 – The Service Lifecycle
    • Module 3 – Lesson 2 – Service Strategy Processes
    • Module 3 – Lesson 3 – Service Design Processes
    • Module 3 – Lesson 4 – Service Transition Processes
    • Module 3 – Lesson 5 – Service Operation Processes
    • Module 3 – Lesson 6 – CSI Processes
    • Module 3 – Lesson 7 – Inputs and Outputs
  • Module 4 – Management Services across the Lifestyle
    • Module 4 – Lesson 1 – Identification of Requirements
    • Module 4 – Lesson 2 – The Service Design Package
    • Module 4 – Lesson 3 – Managing Cross-Lifecycle Processes
    • Module 4 – Lesson 4 – Identifying Service Improvements
    • Module 4 – Lesson 5 – Challenges, Critical Success Factors and Risks
  • Module 5 – Governance and Organization
    • Module 5 – Lesson 1 – Governance
    • Module 5 – Lesson 2 – Organizational Structure, Skills & Competence
    • Module 5 – Lesson 3 – Service Provider Types and Service Strategies
  • Module 6 – Measurement
    • Module 6 – Lesson 1 – Determining and Using Metrics
    • Module 6 – Lesson 2 – Designing a Measurement Framework
    • Module 6 – Lesson 3 – Monitoring and Control Systems
  • Module 7 – Implementing and Improving Service Management
    • Module 7 – Lesson 1 – Implementing Service Management
    • Module 7 – Lesson 2 – Assessing Service Management
    • Module 7 – Lesson 3 – Benchmarking
    • Module 7 – Lesson 4 – Improving Service Management
    • Module 7 – Lesson 5 – Service Economics
    • Module 7 – Lesson 6 – The Service Management Business Case
    • Module 7 – Lesson 7 – Stakeholder Change Management
  • Module 8 – The Sample Exam

Course samples

Course pre-requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 30 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the core volumes is recommended

Exam details

Exam duration
120 minutes
Exam format
Closed book, multiple choice
Exam delivery
Online, webcam proctored. Read more here
Exam pass mark
70% (28/40 marks across 10 questions)
Exam language
Extra time is available for non-native English speakers.
Exam value
5 ITIL credits

Who's it for

This course is for anyone who require a business and management level understanding of the entire ITIL service lifecycle and how it may be utilised to optimise the quality of IT service provision within an organisation.

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