ITIL  Expert  package 

The ITIL Expert program was aimed at students interested in demonstrating knowledge of the ITIL v3 scheme in its entirety. The Expert online ITIL Expert program included all the courses required to achieve  ITIL Expert status.
The advanced ITIL v3 exams will all be withdrawn on Jan 1st 2022.
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The ITIL Expert Program included access to all of the ITIL V3 courses. Students could study the courses of their choice to achieve the 22 credits required to become an ITIL Expert. These courses are all still available as standalone qualifications and can be used to top up your existing credits if required.

Courses still available

ITIL V3 Foundation Course (2 Credits)
Service Operation Course (3 credits)
Service Design Course (3 credits)
Service Transition Course (3 credits)
Service Strategy Course (3 credits)
Continual Service Improvement Course (3 credits)
Planning, Protection & Optimisation Course (4 credits)
Service Offerings & Agreements Course (4 credits)
Operational Support & Analysis Course (4 credits)
Release, Control & Validation Course (4 credits)
Managing Across the Lifecycle Course (5 credits)

The exam for the V3 Foundation course remains available until the 31st June 2021 and exams for all intermediate courses will continue to be available until 31st December 2021.These can still be taken as standalone qualifications.

If you already hold 17 or more ITIL V3 credits, you are eligible to take the Manging Professional Transition course to qualify as an ITIL 4 Managing Professional.

If you are starting out in your ITIL certification journey, you can start with the ITIL 4 Foundation, or you can join the Managing Professional Program.

If you hold some V3 credits, but not enough to be eligible for the MPT course, it is still possible to top up your learning with Lifecycle or Intermediate courses before transitioning to the ITIL 4 study. Please contact us and we will create a tailored package to meet your needs.

All ITIL v3 Intermediate exams must be taken before the 31st December 2021, no resits will be available after this time. The Managing Professional Transition exam will be withdrawn on the 31st June 2022.

Course samples

Course pre-requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge) before progressing to the Intermediate courses.
  • Students must hold a minimum of 15 credits from Intermediate courses before progressing onto MALC
  • Additional self-study using the ITIL core volumes is recommended

Exam details

Exam duration
90 minutes for Intermediates, 120 minutes for MALC
Exam format
Closed book, multiple choice
Exam delivery
Online, webcam proctored. Read more here
Exam pass mark
Intermediate exams 70% (28/40 marks across 8 questions), MALC 70% (35/50 marks across 10 questions)
Exam language
Extra time is available for non-native English speakers.
Exam value
38 ITIL credits (2 from Foundation, 31 from Intermediates and 5 from MALC)

Who's it for

The ITIL Expert certification scheme was for professionals who want to demonstrate sound knowledge of the ITIL Service Lifecycle, usually at or advancing into higher managerial levels.

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