ITIL 4  STRATEGIST - DIRECT PLAN AND IMPROVE  course & exam 

By studying the DPI course, you’ll learn how to encourage a culture of continual improvement, how to ensure decision making policy is placed at the right level, how to innovate while remaining compliant and you’ll increase your knowledge and skillset.

Lessons in this course:

Module 1: DPI Key Concepts

Module 2 – DPI Scope, Key Principles and Methods

Module 3 – The Role of Governance, Risk, and Compliance

Module 4 – Focus on Improvement

Module 5 – Focus on Organizational Change Management

Module 6 – DPI, Measurement and Reporting

Module 7: DPI, Value Streams and Practices

Module 8 – Course Recap and Exam Preparation

Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.

DPI is also a required module in the ITIL 4 Strategic Leader qualification.

Practices covered in Direct Plan and Improve
Continual improvement, Measurement and reporting, Organizational change management, Portfolio management, Risk management, Strategy management

ITIL Practices overview
What is currently known in ITIL v3 as “processes” are being expanded to consider other elements such as culture, technology, information and data management, and more. This holistic vision of a way of working is known as a “practice” in ITIL 4, and forms a fundamental part of the ITIL 4 framework.

The ITIL Practices are a set of organizational resources designed for performing work or accomplishing an objective. The ITIL Service Value System includes 34 practices all of which are subject to the four dimensions of service management. The ITIL 4 framework will reinforce a flexible and non-siloed approach for the application of ITIL practices. A high-level overview of each Practice can be found in the ITIL 4 Foundation Manual, but AXELOS will also provide a separate series of digital content pieces that will expand on this and provide more detail plus practical guidance.

The content produced for the Practices will serve as a toolbox to IT practitioners and are interrelated to the four core publications that comprise ITIL 4 Managing Professional stream.

Why should I study the ITIL 4 DPI online course?
Taking the ITSM Zone online DPI course will help you to ensure tactical IT teams align their work effectively to meet business objectives, breaking down silos by encouraging a holistic, systems-thinking approach to value co-creation. You’ll learn how to adapt tools and techniques across the operating model, with minimal disruption and use the ITIL guiding principles, strong business cases, robust planning and effective controls when developing change management programs aligned to strategic vision

In addition, you’ll learn how to create regular reporting cycles and utilize Lean, Agile and DevOps ways of working to eliminate waste and encourage feedback loops and understand the importance of governance and compliance and help organizations remain resilient to digital disruption

Taking the ITSM Zone DPI course will help you to ensure you’re working tactically to align your work to meet business objectives. You’ll break down silos by encouraging a holistic, systems-thinking approach to value co-creation and adapt tools and techniques across the operating model, with minimal disruption.

You’ll learn to use the ITIL guiding principles, strong business cases, robust planning and effective controls when developing change management programs aligned to organizational strategy.

DPI will help you to create regular reporting cycles and utilize Lean, Agile and DevOps ways of working and you’ll understand the importance of governance and compliance and help organizations remain resilient to digital disruption.