ITIL STRATEGIST - DIRECT PLAN AND IMPROVE  course & exam 

The ITIL 4 Strategist Direct Plan and Improve module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, creating an evolving IT organization with a strong and effective strategic direction. It demonstrates a clear alignment between strategy and operations and how to maximise outcomes. The module equips candidates with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams.

It is a key component of both ITIL 4 Managing Professional and ITIL 4 Strategic Leader.
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Course overview

Recommended package - $1112 $1033
  • Get certified at your own pace
  • 90 or 150 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more
  • Tutor support
  • 24/7 helpdesk
  • Training+ Virtual Mentor session included

Course contents

It is essential that IT managers and leaders have a clear strategic direction when it comes to the management of IT/digital teams and workflows.
8 Modules
Including 25 easy to absorb lessons
Includes
Video tutorials, study guides and quizzes
Study duration
18 hours
By studying the DPI course, you’ll learn how to encourage a culture of continual improvement, how to ensure decision making policy is placed at the right level, how to innovate while remaining compliant and you’ll increase your knowledge and skillset.
Lessons in this course:
Module 1: DPI Key Concepts
  • Lesson 1 – DPI Key Terms
  • Lesson 2 – Key Concept Differentiation
Module 2 – DPI Scope, Key Principles and Methods
  • Lesson 1 – Objectives, Requirements, Decisions
  • Lesson 2 – How to Define Effective Policies, Controls, and Guidelines
Module 3 – The Role of Governance, Risk, and Compliance
  • Lesson 1 – DPI and Risk Management
  • Lesson 2 – DPI and Governance
Module 4 – Focus on Improvement
  • Lesson 1 – Creating the Context for Improvement
  • Lesson 2 – The Continual Improvement Model Part 1
  • Lesson 3 – The Continual Improvement Model Part 2
  • Lesson 4 – Assessment
  • Lesson 5 – Building a Business Case
  • Lesson 6 – Improvement Reviews and Embedding Improvement
Module 5 – Focus on Organizational Change Management
  • Lesson 1 – Introduction to OCM Part 1
  • Lesson 2 – Introduction to OCM Part 2
  • Lesson 3 – Introduction to OCM Part 3
  • Lesson 4 – OCM and Communication Part 1
  • Lesson 5 – OCM and Communication Part 2
  • Lesson 5 – Establishing Interfaces Across the Value Chain
Module 6 – DPI, Measurement and Reporting
  • Lesson 1 – Measurement and Reporting Part 1
  • Lesson 2 – Measurement and Reporting Part 2
Module 7: DPI, Value Streams and Practices
  • Lesson 1 – Differences Between Value Streams and Practices
  • Lesson 2 – Methods and Techniques Part 1
  • Lesson 3 – Methods and Techniques Part 2
  • Lesson 4 – Methods and Techniques Part 3
Module 8 – Course Recap and Exam Preparation
Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.
LEARN MORE ABOUT THE MANAGING PROFESSIONAL PROGRAM
DPI is also a required module in the ITIL 4 Strategic Leader qualification.

Course samples

Course pre-requisites

  • Candidates must hold the ITIL 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the DPI exam.

Exam details

Exam duration
90 minutes
Exam format
Closed book, multiple choice
Exam delivery
Online, webcam proctored. Read more here
Exam pass mark
70% (40 questions)
Exam language
Extra time is available for non-native English speakers.

Pricing

ITIL® 4

Strategist - direct, plan AND improve
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90 Days Access + Exam - $897
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150 Days Access + Exam - $977
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Online Exam - $340
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DPI official publication - $135
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Who's it for

Continuous improvement manager; change manager; capacity manager; it operations manager; cloud architect; enterprise architect; service portfolio manager; service designer; risk manager; information security and compliance manager; cloud systems engineer and others

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More information about about ITIL 4 - Direct Plan and Improve

ITIL 4 Practices
Practices covered in Direct Plan and Improve
Continual improvement, Measurement and reporting, Organizational change management, Portfolio management, Risk management, Strategy management

ITIL Practices overview
What is currently known in ITIL v3 as “processes” are being expanded to consider other elements such as culture, technology, information and data management, and more. This holistic vision of a way of working is known as a “practice” in ITIL 4, and forms a fundamental part of the ITIL 4 framework.

The ITIL Practices are a set of organizational resources designed for performing work or accomplishing an objective. The ITIL Service Value System includes 34 practices all of which are subject to the four dimensions of service management. The ITIL 4 framework will reinforce a flexible and non-siloed approach for the application of ITIL practices. A high-level overview of each Practice can be found in the ITIL 4 Foundation Manual, but AXELOS will also provide a separate series of digital content pieces that will expand on this and provide more detail plus practical guidance.

The content produced for the Practices will serve as a toolbox to IT practitioners and are interrelated to the four core publications that comprise ITIL 4 Managing Professional stream.

Why should I study the ITIL 4 DPI online course?
Taking the ITSM Zone online DPI course will help you to ensure tactical IT teams align their work effectively to meet business objectives, breaking down silos by encouraging a holistic, systems-thinking approach to value co-creation. You’ll learn how to adapt tools and techniques across the operating model, with minimal disruption and use the ITIL guiding principles, strong business cases, robust planning and effective controls when developing change management programs aligned to strategic vision

In addition, you’ll learn how to create regular reporting cycles and utilize Lean, Agile and DevOps ways of working to eliminate waste and encourage feedback loops and understand the importance of governance and compliance and help organizations remain resilient to digital disruption
Taking the ITSM Zone DPI course will help you to ensure you’re working tactically to align your work to meet business objectives. You’ll break down silos by encouraging a holistic, systems-thinking approach to value co-creation and adapt tools and techniques across the operating model, with minimal disruption.

You’ll learn to use the ITIL guiding principles, strong business cases, robust planning and effective controls when developing change management programs aligned to organizational strategy.

DPI will help you to create regular reporting cycles and utilize Lean, Agile and DevOps ways of working and you’ll understand the importance of governance and compliance and help organizations remain resilient to digital disruption.
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