By studying the DPI course, you’ll learn how to encourage a culture of continual improvement, how to ensure decision making policy is placed at the right level, how to innovate while remaining compliant and you’ll increase your knowledge and skillset.
Lessons in this course:
Module 1: DPI Key Concepts
- Lesson 1 – DPI Key Terms
- Lesson 2 – Key Concept Differentiation
Module 2 – DPI Scope, Key Principles and Methods
- Lesson 1 – Objectives, Requirements, Decisions
- Lesson 2 – How to Define Effective Policies, Controls, and Guidelines
Module 3 – The Role of Governance, Risk, and Compliance
- Lesson 1 – DPI and Risk Management
- Lesson 2 – DPI and Governance
Module 4 – Focus on Improvement
- Lesson 1 – Creating the Context for Improvement
- Lesson 2 – The Continual Improvement Model Part 1
- Lesson 3 – The Continual Improvement Model Part 2
- Lesson 4 – Assessment
- Lesson 5 – Building a Business Case
- Lesson 6 – Improvement Reviews and Embedding Improvement
Module 5 – Focus on Organizational Change Management
- Lesson 1 – Introduction to OCM Part 1
- Lesson 2 – Introduction to OCM Part 2
- Lesson 3 – Introduction to OCM Part 3
- Lesson 4 – OCM and Communication Part 1
- Lesson 5 – OCM and Communication Part 2
- Lesson 5 – Establishing Interfaces Across the Value Chain
Module 6 – DPI, Measurement and Reporting
- Lesson 1 – Measurement and Reporting Part 1
- Lesson 2 – Measurement and Reporting Part 2
Module 7: DPI, Value Streams and Practices
- Lesson 1 – Differences Between Value Streams and Practices
- Lesson 2 – Methods and Techniques Part 1
- Lesson 3 – Methods and Techniques Part 2
- Lesson 4 – Methods and Techniques Part 3
Module 8 – Course Recap and Exam Preparation
Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.
LEARN MORE ABOUT THE MANAGING PROFESSIONAL PROGRAM
DPI is also a required module in the ITIL 4 Strategic Leader qualification.