ITIL Specialist  

The ITIL 4 Specialist courses allow practitioners to understand and apply ITIL 4 concepts in their own organization. There are three courses in the Specialist stream – Create, Deliver & Support, Drive Stakeholder Value, and High Velocity IT. These three courses, along with the ITIL 4 Strategist course Direct, Plan & Improve, lead to ITIL 4 Managing Professional status.

There are four levels within the ITIL 4 certification scheme. These are:

ITIL® 4

Foundation
Course
The ITIL 4 Foundation course prepares delegates for the ITIL 4 Foundation exam.
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ITIL® 4

Managing professional
Achieve ITIL 4 MP status with the ITSM Zone Managing Professional Program.
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ITIL® 4

Strategic Leader

ITIL® 4

Master

Advanced level courses

ITIL® 4 Specialist

Create, Deliver and Support
Course
This training course is ideal for IT practitioners and leaders who want to make improvements to their organization’s service management methods.
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ITIL® 4 Specialist

Drive Stakeholder Value
Course
This training course covers all engagements and interactions between a service provider and their customers, users, suppliers and partners.
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ITIL® 4 Specialist

High Velocity IT
Course
This training course is ideal for IT practitioners and leaders who are working with or towards the delivery of digital products and services.
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ITIL® 4 Strategist

Direct, Plan and Improve
Course
This training course provides IT professionals and leaders with the knowledge they need to use ITIL methods in their overall IT strategy.
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The online ITSM Zone Managing Professional Program is a cost-effective way to gain Managing Professional status. This online program allows you to study at your own pace, wherever and whenever you want to.

ITIL Strategic Leader recognizes the value of ITIL for IT operations and all digitally enabled services. Becoming an ITIL Strategic Leader demonstrates that you have a clear understanding of how IT influences and directs business strategy.
To certify as an ITIL Strategic Leader (ITIL SL) you must hold
  • ITIL 4 Strategist Direct, Plan and Improve
  • ITIL 4 Leader Digital and IT Strategy
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