ITIL Specialist - High Velocity IT course & exam 

The ITIL 4 Specialist High Velocity IT module builds on the concepts introduced in ITIL 4 Foundation. It is ideal for IT practitioners and leaders who are working with or towards the delivery of digital products and services. It will help aspiring organizations and practitioners to understand the difference between IT transformation and digital transformation and know where to make digital investment for significant business enablement.
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Course overview

Recommended package - $1144 $1094
  • Get certified at your own pace
  • 30 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more
  • Tutor support
  • 24/7 helpdesk
  • Training+ Virtual Mentor session included

Course contents

Studying the ITIL 4 Specialist: HVIT will help you to understand the rapid nature of the digital enterprise and provide you with the skills and know-how to co-create resilient and valuable digital services at speed.
9 Modules
Including 31 easy to absorb lessons
Video tutorials, study guides and quizzes
Study duration
18 hours
You will understand the benefits of a less centralized approach to IT service delivery that utilizes new ways of working and the latest digital technology to optimize end-user services and maximise investments.
You will also learn how to integrate the digital product lifecycle with ITIL’s core operating model to meet and exceed business goals
Lessons in this course:
Module 1: Concepts around the High-Velocity Nature of the Digital Enterprise
  • Lesson 1 – HVIT Key Terms
  • Lesson 2 – HVIT Objectives
Module 2 – The Digital Product Lifecycle and the ITIL Operating Model
  • Lesson 1 – The Digital Product Lifecycle and the ITIL Operating Model Part 1
  • Lesson 2 – The Digital Product Lifecycle and the ITIL Operating Model Part 2
Module 3 – Key HVIT Concepts and Associated Behaviors
  • Lesson 1 – HVIT Key Behaviors
  • Lesson 2 – Principles, Models and Concepts Part 1
  • Lesson 3 – Principles, Models and Concepts Part 2
  • Lesson 4 – Principles, Models and Concepts Part 3
Module 4 – Ensuring Valuable Investments
  • Lesson 1 – Ensuring Valuable Investments: Techniques
  • Lesson 2 – Ensuring Valuable Investments: ITIL Practices
Module 5 – Ensuring Fast Development
  • Lesson 1 – Techniques, Part 1
  • Lesson 2 – Techniques, Part 2
  • Lesson 3 – Practices, Part 1
  • Lesson 4 – Practices, Part 2
  • Lesson 5 – Practices, Part 3
  • Lesson 6 – Practices, Part 4
Module 6 – Ensuring Resilient Operations
  • Lesson 1 – Techniques, Part 1
  • Lesson 2 – Techniques, Part 2
  • Lesson 3 – Availability Management
  • Lesson 4 – Capacity and Performance Management
  • Lesson 5 – Monitoring and Event Management
  • Lesson 6 – Problem Management
  • Lesson 7 – Service Continuity Management
  • Lesson 8 – Infrastructure and Platform Management
Module 7: Ensuring Co-created Value
  • Lesson 1 – Techniques
  • Lesson 2 – Service Design Practice
  • Lesson 3 – Service Desk
Module 8: Ensuring Assured Conformance
  • Lesson 1 – Techniques
  • Lesson 2 – Information Security Management
  • Lesson 3 – Risk Management
Module 9 – Course Recap and Exam Preparation
Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.

Course samples

Course pre-requisites

  • Candidates must hold the ITIL 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the HVIT exam.

Exam details

Exam duration
90 minutes
Exam format
Closed book, multiple choice
Exam delivery
Online, webcam proctored. Read more here
Exam pass mark
70% (40 questions)
Exam language
Extra time is available for non-native English speakers.


Course, Exam & eBook
30 Days Online Access
Online Exam
Core Guidance eBook
USD $1069
Course, Exam, Take2 & eBook
30 Days Online Access
Online Exam
Take2 (Resit)
Core Guidance eBook
Save $50
USD $1144 $1094
Team training
Book group training and receive:
Multi-user discounts
Dedicated account manager
Extended study periods available
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Due to scheme regulations, this course can only be sold with the associated exam
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Who's it for

Service Designers, Release Managers, Cloud Architects, DevOps Engineers, Software Developers, Automation Specialists, Test Engineers, Scrum Masters, Business Transformation Managers, Applications Engineer, Cloud Software and Network Engineers, IT Operations and others

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​Fully accredited to ensure we provide the highest possible standards in learning

More information about High Velocity IT

ITIL 4 Practices
ITIL v3 gave us 26 processes which were arranged into five process areas: service strategy, service design, service transition, service operations, continual service improvement. The ITIL 4 practices expand on these, bringing in other elements such as culture, technology, information and data management, and more.
The ITIL 4 Practices are a holistic set of organizational resources designed for performing work or accomplishing an objective. The new ITIL 4 Service Value System (SVS) introduces 34 practices and the ITIL 4 framework reinforces a flexible and non-siloed approach.
The Practices covered in High Velocity IT are architecture management, availability management, business analysis, capacity management, deployment management, information security management, infrastructure and platform management, monitoring and event management, portfolio management, problem management, relationship management, risk management, service continuity management, service design, service desk, service validation and testing, software development and management

Why should I study the ITIL 4 HVIT online course?
Taking the ITSM Zone online HVIT course will help you to discover the ways in which digital organizations and digital operating models function in high velocity environments. The course will help you to understand the difference between IT transformation and digital transformation and know where to make digital investment. It’s the ‘digital perspective’ and a new way of looking at ITIL, including how ITIL’s operating model, principles and operational practices can be used for digital delivery and transformation.
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