The ITSM Zone online ITIL 4 Managing Professional Program is a cost-effective, high quality route to ITIL 4 Managing Professional status. Learn the practical and technical knowledge required to run successful IT-enabled services, teams and workflows. The program includes the ITIL 4 Specialist Modules Create, Deliver and Support (CDS), Drive Stakeholder Value (DSV), High Velocity IT (HVIT) and ITIL 4 Strategist Module Direct, Plan and Improve (DPI).
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Course overview

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  • Get certified at your own pace
  • 365 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more
  • Tutor support
  • 24/7 helpdesk
  • Training+ Virtual Mentor session included


ITIL 4 Specialist  CREATE, DELIVER AND SUPPORT  course & exam 

This is the ideal starting point after ITIL 4 Foundation and is perfect for those who manage the operation of IT-enabled & digital products and services.  

ITIL CDS will help you to:
  • Understand how to plan and build a service value stream to create, deliver and support services
  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services

ITIL 4 Specialist  DRIVE STAKEHOLDER VALUE course & exam 

This course looks at the engagement and interaction between a service provider and their customers, users, suppliers and partners, focussing on how organizations can convert demand into value with the use of IT enabled services.

ITIL DSV will help you to:
  • Understand how customer journeys are designed
  • Know how to target markets and stakeholders and how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to align expectations and agree details of services
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realise and validate service value

ITIL 4 Specialist  HIGH VELOCITY IT  course & exam 

The ITIL 4 Specialist High Velocity IT module explores the ways in which digital organizations and digital operating models function in high velocity environments. Completing this course will help you:
  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
  • Know how to contribute to achieving value with digital products

ITIL 4 Strategist  DIRECT, PLAN AND IMPROVE  course & exam 

DPI is for anyone involved in shaping direction and strategy or developing a continually improving team. You’ll learn the skills needed to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction and practical and strategic methods for planning and delivering continual improvement with necessary agility.

DPI will help you to:
  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Organizational Change Management
  • Understand and know how to use the key principles and methods of measurement and reporting
  • Understand and know how to direct, plan and improve value streams and practices

Program pre-requisites

  • Students must hold the ITIL 4 Foundation certificate and must also have completed an accredited training course before taking any of the Specialist exams. Students without the Foundation have the option to include it in the MP Program without charge – just the exam fee is payable.

Exam details

Exam duration
90 minutes
Exam format
Closed book, multiple choice
Exam delivery
Online, webcam proctored. Read more here
Exam pass mark
70% (40 questions)
Exam language
Extra time is available for non-native English speakers.


Managing professional Program
Courses, Exams & eBooks
365 Days Online Access
4 x Online Courses: DPI, HVIT, DSV, CDS
4 x Online Exams
4 x Core Guidance eBooks
Save $900
USD $4276 $3376
Managing professional Program & Foundation Courses, Exams & eBooks
365 Days Online Access
ITIL 4 Foundation Course
4 x Online Courses: DPI, HVIT, DSV, CDS
5 x Online Exams
5 x Core Guidance eBooks
Save $1199
USD $4974 $3775
Team training
Book group training and receive:
Multi-user discounts
Dedicated account manager
Extended study periods available
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Due to scheme regulations, this course can only be sold with the associated exam
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